DAM Support Analyst

£Competitive + Bonus + Benefits

Malmesbury

Description

As a key member of the DAM Support team you will be responsible for the 1st line support of the Censhare solution, along with any escalations to other areas.

Market Overview

How would you like to work somewhere tucked away in a quiet corner of Wiltshire? Only 15 minutes from the M4 and well-connected by rail, our Malmesbury HQ is home to more than 3,500 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, an inspirational place to work and the Digital team is based in the most recently built, agile workspace.

Function Overview

Developing groundbreaking technology takes more than engineering brilliance. It requires seamless integration of Dyson people, data, processes and business systems across multiple countries and functions. Coordinating development teams, providing strategic advice, and adopting the latest applications for leaner processes, instant data access and faster decision making. They’ll ensure Dyson brings better machines to market, quicker.

Accountabilities

You will take ownership and be responsible for resolving requests and incidents (escalating when necessary) that have been logged via the local Service Desk and those re-directed from other Service Desks. You will provide high level Technical support to multiple end user groups. You will monitor the local system, including multi-site tasks and other interfaces. You will work closely with a number of different internal teams, including the wider IT teams and the training team where you will contribute to the continued development of operational support processes, future updates and changes. This will include training, maintenance communications, change investigations and presentations to the user community. You will have broad technical experience related to studying and analysing system needs, system development and system process analysis.

Skills

We are looking for someone that demonstrates experience of database content management systems and the ability to document and communicate issues clearly. You will ideally have experience of Censhare or other Data asset management tools and Adobe Creative applications.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Posted: 7-Jun-2018

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