Description and Requirements

  • The number of people using Censhare in Dyson is circa 1400 and continues to grow steadily. Demand for efficiency and more advanced capability is also growing in these areas.
  • As a key member of the DAM Support team you will be responsible for the 1st line support of the Censhare solution, along with any escalations to other areas.
  • You will be a permanent member of the IT Department, reporting to the Business Application Service Manager.
  • The Censhare user base is global and occasional travel may be required.



Market Overview:

Dyson HQ is home to over 3,500 people who work across a medley of engineering and commercial functions. The award-winning campus has three cafes, a sports centre and a number of engineering icons including our Harrier and Lightning jets – one of which hangs from the ceiling of our café. Based in Malmesbury, the campus is within easy reach of both the Cotswolds and cities like Bath and Bristol along the M4 corridor.

Function Overview:

For a Dyson engineer, breaking the rules is part of the job. It’s what makes our products different. But the next great Dyson idea can’t change the world from a lab. To ensure our machines can be sold, there are some rules we need to stick to. From reviewing initial concepts to testing final components in our accredited test laboratories, our Compliance and Approvals team is a critical voice during the design phase. By making sure Dyson product are never kept off the shelf by global standards and legislation, we play vital role in supporting the growth of Dyson. 

Accountabilities:

  • You will take ownership and be responsible for resolving requests and incidents (escalating when necessary) that have been logged via the local Service Desk and those re-directed from other Service Desks. You will provide high level Technical support to multiple end user groups.
  • You will monitor the local system, including multi-site tasks and other interfaces.
  • You will work closely with a number of different internal teams, including the wider IT teams and the training team where you will contribute to the continued development of operational support processes, future updates and changes. This will include training, maintenance communications, change investigations and presentations to the user community. This will also include defining the requirements for future updates for upgrades to the system to support the future business.
  • You will have broad technical experience related to studying and analysing system needs, system development and system process analysis.
  • You will contribute to the development, documentation and systemisation of Censhare standards and best practices to support the business. Keeping abreast of technological developments and applications and use that information proactively.
  • You will also be required to support any other Commercial/Creative software, when identified.


Skills:

  • Experience of database content management systems.
  • Ability to document and communicate issues clearly.
  • Strong English language skills.
  • Solid problem solving and troubleshooting skills.
  • Understanding of Creative/Commercial requirements and processes.
  • Knowledge or experience of Censhare or other Data asset management tools.
  • Experience of Adobe Creative applications.
  • Experience of xml/XHTML/xslt coding and editing.
  • Self-motivated, dynamic and results-driven.
  • Inquisitive, proactive and innovative.
  • Assertive.
  • Able to guide and nurture business users.
  • Ethical, personal integrity.
  • Quick learner.
  • Willing to be flexible in tasks and activities taken on.
  • Thrives on change.
  • Sensitive to cultural differences across Dyson Worldwide.
  • Attention to detail without losing bigger picture.
  • Ability to deliver under pressure

Benefits Overview:

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines