Business Process Analyst
£35,000 + Pension + Bonus + free on-site gym
The Business Process Analyst is primarily responsible for ensuring that our Commercial processes, ways of working and governance structure are documented, understood and up-to-date. The Business Process Analyst will also be responsible for supporting identification of opportunities to drive change in current business processes in order to reduce cost, improve efficiency, and improve effectiveness.
The Business Process Analyst will work closely with the Business Process Lead (Commercial Operations Manager) Process Owners, Programme Managers and producers. The role includes responsibilities related to process improvement, documentation management, process governance, training and user support.
Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).
The building is the heartbeat of Dyson. Over 1,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.
Dyson is dynamic and innovative. Our products are built to last, as well as perform. To achieve this in fast paced consumer markets, we need to focus on both the efficiency and quality of our processes, governance and ways of working. The Planning & Operations team work with representatives from global teams across the company to relentlessly improve everything we do. And with so many new categories on the way, our Planning & Operations team needs to be more effective than ever. This team plays a vital role in supporting Dyson’s future technology and campaigns.
Process Owners & Business Process Analyst Support:
Supporting the Process Owners in setting and communicating the vision for their process areas (ensuring it meets global and cross-functional requirements)
Supporting the Process Owners & Planning & Operations in identifying and assessing process areas for improvement in Commercial
Coordinating and supporting deployment activities for any process and/or system changes
Leading smaller scale improvement activities
Identifying requirements for documentation updates
Supporting the generation and uploading of new content for the end user
Reviewing documentation to drive a consistently high quality in order to meet end user needs and provide an appropriate level of detail
Facilitating the update of related deliverables for respective product development processes
Auditing process adherence and tracking documentation usage to identify any areas for improvement
Tracking benefits and providing post-deployment support to assist with process adoption
User Support & Training:
Working closely with Planning & Operations team to identify requirements for new and/or updated process related training material
Assisting Planning & Operations team with development of process related training material where appropriate, and assisting with delivery
Answering queries and providing guidance to end users on process related matters to ensure smooth ‘Business as usual’ support.
Working knowledge of marketing/agency and/or Dyson operations
Experience of managing data libraries for storage of process management documentation to support process definition
Good understanding and experience of working in a fast-based dynamic business
Good attention to detail and ability to deliver under pressure
Interest in how business works and desire to improve our performance
Excellent communication skills both (written and verbal)
Strong time management skills
Quick learner that thrives on change
Self-motivated, dynamic and results-driven
Team player, comfortable dealing with all business levels and external suppliers
Willing to be flexible in tasks and activities taken on
Experience in writing and managing process documentation
Experience of implementing and managing process adherence without constraining progress in a dynamic environment
Experience, knowledge and technical understanding of the process area(s) that they will be supporting
Sensitive to and experienced in cultural differences across Dyson Worldwide
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.