Description and Requirements

The Business Relationship Manager – Commercial Americas, reporting to the IT VP Americas, is responsible for providing overall leadership for IT to Americas Direct, Owner Experience, Sales and Marketing teams in the region.

Market Overview:

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.


Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview:

It’s no secret that our intellectual property is massively critical to our success. But how do we keep it from the prying eyes of the bad guys? Dyson’s Cyber Security department works tirelessly to keep our secrets secret and our crown jewels locked up, using world class technologies to stay one step ahead of the game. We think like hackers and try and anticipate their every move, researching the latest threats and exploring every angle. The Security Architecture team design the technology solutions that keep us at the top of our game, refining our processes, stressing our systems, and making sure we’re well honed. It’s a tireless job, but the bad guys don’t rest.


The Business Relationship Manager – Commercial Americas, reporting to the IT VP Americas, is responsible for:

1.     Providing overall leadership for IT to Americas Direct, Owner Experience, Sales and Marketing teams in the region

2.     Working as a trusted partner with senior business leaders across the region to understand strategic plans and objectives and ensure the IT demands for capabilities needed to enable them are appropriately captured, prioritised and business expectations on delivery timescales fully understood.

3.     Being expert in e-Commerce, eRetailing,  market places, digital marketing, customer/contact services and other Marketing and sales tool, providing guidance and clear recommendations to the business leaders and rest of IT organisation

4.     Acting as an ambassador for globally run projects by championing local needs with the Global Leadership team and supporting better visibility of global roadmaps and plans for local stakeholders, ultimately helping to shape, stimulate and build their IT strategies and roadmaps for the future.

5.     Leading overall IT Portfolio Governance Reviews to provide visibility of all IT projects and activities that impact on the functions, including clearly communicating risks, issues and actin plans

6.     Responsible - together with the Service Delivery Manager for the functions - for Service Delivery - striving to provide exceptional service levels of quality and reliability of any IT systems that are delivered.

7.     Reporting into the IT VP Americas, acting as the champion for the markets’ needs as part of the global IT organisation ensuring that the markets’ needs and priorities are communicated and understood across the wider organisation.

8.     Continually working to build and maintain strong working relationships with business stakeholders and frequently seeking out “what’s different” in their associated portfolio engaging with local teams and third parties and feeding into wider global IT teams.


Person specification / Core Competencies:

With experience in a similarly dynamic, international role and complex organisation, you’ll have a proven working knowledge of leading an IT function in the region working as part of a global matrix managed team.

  1. Dynamic and enthusiastic personality, combining flexibility and creativity.
  2. Strong communicator that can address multiple audiences  and bridge between business and IT language
  3. Ability to offer solutions to various I.T. related problems, at times when under pressure.
  4. Self-motivated, dynamic and results-driven.
  5. Inquisitive, proactive and innovative.
  6. Assertive.
  7. Strong leader.
  8. Ethical, personal integrity.
  9. Quick learner.
  10. Willing to be flexible in tasks and activities taken on.
  11. Thrives on change.
  12. Sensitive to cultural differences across Dyson Worldwide.
  13. Attention to detail without losing bigger picture.
  14. Ability to deliver under pressure.


1.  At least 10 years’ experience of leading an I.T. team providing services or delivering projects to the business in commercial functions, especially in e-Commerce and CRM

2.  Significant experience in IT strategy development, along with portfolio, program and project management techniques including Agile.

3.  Excellent understanding and business domain knowledge in an organisation that is commercially focused and driving for rapid growth and expansion.

4.  Leadership of IT projects, preferably using a structured project delivery approach such as Agile.

5. Good financial management, budgeting and investment appraisal skills.

6.   Experience of developing and delivering IT Roadmaps and Program Plans to meet business needs.

7.   Experience of business communication strategy development and stakeholder management

8.   Experience of operating within a global organisation with a proven ability to deliver against Group wide initiative.

9.  A strong service and business partnering mind-set.

10. Ability to translate high level unstructured ideas and requests quickly into a structure and level of detail that can be easily impacted against existing solution capabilities and developed into detailed project plans.

11.  Proven experience in managing large and complex systems implementations, such SAP, SAP CRM,, Hybris and other e-commerce platforms such as Salsify and Channel Advisor in international environment

12.  Demonstrated experience of working in highly international and matrix environments


1.    A background in IT and Business Consultancy roles would be preferred.

Benefits Overview:

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.