CRM Campaigns Manager

£Competitive

Malmesbury

Description

Reporting to the Head of Owner Experience, this role will be instrumental in driving customer retention through the creation of journeys and campaigns that delight Dyson owners and bring them closer to the brand.  You will be an expert in relationship marketing, able to formulate plans and deliver projects that drive advocacy & sales among contactable Dyson prospects and owners.

Market Overview

Dyson HQ, is tucked away in the Wiltshire countryside, our secluded location helps us to protect our ideas and stay independent-minded. The growing campus is the heartbeat of Dyson. Benefitting from an onsite Gym, sports pitch, multiple cafes and a nature walk. Over 2,000 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world.

Function Overview

The Group Owner Experience team drives strategic and tactical business initiatives in the pursuit of high quality execution across all owner touch points, turning one time Dyson buyers into lifelong Dyson advocates.  The function is a multi-disciplinary team encompassing CRM, customer service and insight specialisms, driving towards a consistent global operating model.

 

You will join at a time when Dyson is evolving its relationship marketing capability, with a drive towards new technology and approaches to unlock richer data insights and improve campaign performance.

Accountabilities

As the CRM Campaigns Manager you'll evangelise the role of relationship marketing within Dyson's marketing teams, ensuring high quality planning and creation of assets fitting to the Owner Experience strategy. You'll steer development of marketing assets for key stages of the purchase funnel, from prospects and acquisition, through to owners & retention. You'll use insights and analytics to refine concepts and deliverables. Drive more contact with owners post-purchase through engagement initiatives capitalising on registration, social, mobile/app, experiential or other re-engagement tactics. We seek to grow our direct proposition through delivery of world class brand experiences.

Skills

You'll have excellent communication skills and the ability to operate in a global matrix structure with a broad range of stakeholder. You'll take a positive approach to problem solving, collaboration and influencing others, and take a completer finisher approach to project work. You'll have experience of working with CRM systems/data environments, ESPs and web infrastructur, with the ability to detect meaningful audience and behavioural insights.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a company bonus and 27 days annual leave. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 30-Jan-2017

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