Claims and Perfomance Manager

Starting salary will be determined based on experience and credentials

San Francisco, CA

Description

To be successful within the "Claims, Standards and Insights" team you need to be a team player with imagination and a good work ethic.  Our responsibility includes testing based on relevant local and international regulation and standards.  Local expertise is essential to the business for successful monitoring and guidance; ensuring all Dyson products meet business expectations.  We work closely with consultants, agencies and other independent / accredited test service providers.

As technical individuals within a fast-paced creative environment you will need to manage your stakeholders and their expectations. Your input will help steer projects through the development milestone process and work with local marketing teams to implement profitable range and pricing strategies and manage successful product launches.  Business success will depend on the part you play!

Market Overview

Dyson landed in the US in 2002 and within 24 months our technology was the market share leader.  Our bustling HQ is based in the historic Montgomery Ward Building, overlooking the Chicago River.  A few hours down the road in Aurora, our dedicated US Customer Care team now numbers 250 people.  There are over 600 Dyson people working across the US in multiple functions and we are still growing.  Dyson is poised to double its footprint and take on new categories.  Already, a target for our competitors, challenging times are ahead, but our battle-hungry U.S. team is truly fired up!

Function Overview

Our mission is to interpret the user voice; differentiating Dyson technology with compelling proof!  We work in the hub of the action; interfacing between RDD, Commercial and business functions; we are the cement between the bricks of the Dyson product development framework.  We thrive on the technical challenges associated with establishing convincing proposition through to superior product offering.

Accountabilities

You will support the "Claims, Standards and Insights" Team in a variety of areas including (but not limited to) the following: 
  • Own post-launch claims support for all product categories
  • Collaborate with local team (commercial/marketing) to develop and shape claims ideas and determine feasibility and substantiation requirements
  • Corroborate with the group claims manager on substantiation strategy
  • Author substantiation documents as required and liaise with legal dept. to align claims support
  • Work with the team to ensure testing is completed to substantiate early claims
  • Bring improved understanding of the interpretation of authority and local retailers on the leverage of standards in regulating performance requirements and monitoring manufacturers’ claims.  Focus attention on U.S. national standards / regulations across all Dyson business categories and provide updates to Global CSI / Category teams
  • Act as technical expert, advising local marketing on appropriate use of technical verbiage
  • Approve local claims and prepare claims substantiation documents for local retailers
  • Evaluate Dyson product compliance to applicable performance standards: ASTM, IES, AHAM, UL, FDA, Health Canada or international standards
  • Determine test scope for product performance, develop preliminary investigation plan and advise on project specifications (including cost, lead time & sample requirements) via product category analysis, supplemental data, product specification and construction
  • Own performance certification process (to applicable standards/regulations) for all products in U.S., Canada and the Americas. Develop / manage all performance testing, test plans & reports and ensure design for performance
  • Ensure all test activities are carried out in strict accordance with international test standards
  • Influence standards makers and regulators in the creation of new standards and regulations
  • Provide technical examination of test samples and analysis of measuring instruments, blueprints, schematics, wiring diagrams & operational instructions
  • Evaluate test performance, providing feedback to project design team regarding any issues and/or problems with test, data sheets and reviews, or test and construction data issued by relevant Testing Bodies
  • Troubleshoot from product testing phase to completion of certification / endorsement, partnering with the CSI (UK) and project teams where test concerns / failures exist
  • Collaborate with approval agencies and 3rd party test laboratories for the purposes of obtaining testing, evaluation services and product certification / endorsement
  • Regular meetings with test houses to maintain good relationships; review testing capacity and acquire standards update as well as gauging industrial trends
  • Collaboration with company country distributors for countries product performance approval/ certificate renewal application
  • Actively seeking opportunities to collaborate with potential local consumer bodies, industrial associations and accredited institutes for performance endorsements
  • Offering technical training for the local team to help them understand Dyson technology and product performance including on-site technical support during local product launch events
  • Working closely with local legal, sales and PR teams to deal with challenge cases as and when relevant

Skills

  • 5-8+ years experience in engineering / product development background for consumer goods industry or international testing / accreditation companies
  • Bachelor's Degree / Masters in Engineering or Science related subject or equivalent
  • Well versed with product performance certification in U.S., specifically: ASTM standards, AHAM standards or equivalent, and/or Energy Star
  • Experience in product performance testing according to applicable U.S., Canada, Americas & International Standards (IEC & UL)
  • Previous experience in dealing with product certification, related agencies & 3rd party test laboratories
  • Fluent in English (verbal and written)
  • Excellent ability to understand and discuss a high volume of content related to international standards
  • Attention to detail with a good working knowledge of applicable technical vocabulary
  • Highly motivated, internally driven, team layer with excellent communication, planning and organizational capabilities
  • Able to work independently without supervision
  • A self-starter and a problem solver
  • Persistent, confident and skilled to challenge current working assumptions of others
  • Able to constructively question, present arguments and evidence and influence others to revise their views
  • Computer literate with good working knowledge of Microsoft Office
  • Must be able to travel extensively (50%) within US, with occasional travel to Dyson Malaysia JB, Singapore and UK offices

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans.  Beyond that, you’ll also enjoy profit-related bonuses and life and disability coverage.  Financial rewards are just the start of a Dyson career.  Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops.  Dyson has a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit.  The team environment is exciting, geared to fuel and realize ambitions.

Dyson is committed to providing reasonable accommodations to individuals with disabilities.  If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying and the nature of your request to careers.us@dyson.com or call (312) 706-2260(312) 706-2260.  Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Posted: 29-Mar-2017

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