Claims and Performance Manager - Floorcare

DOE + Bonus + 27 Days Holiday + free onsite Gym

Malmesbury

Description

We are looking for someone with performance & claims experience to help drive end-to-end claims development within the commercial organisation as a Claims Analyst for Dyson.  

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).

The building is the heartbeat of Dyson. Over 2,000 people, including James himself, spend their days strategising, inventing technology and telling the Dyson story to the world.

Function Overview

Ensuring robust, durable substantiation is in place before Dyson makes any performance statement to the wider world. Analysing and presenting data, explaining technical detail to non-technical audiences. Working with RDD and legal to develop appropriate test methods and capability within and outside of Dyson. Conceiving and executing novel research with contract and academic partners to evidence new claim avenues. Keeping Dyson out of court by treading the line between compelling claims that sell product and having persuasive, comprehensive data to support advertising

Accountabilities

  • Be responsible for all claims, methods, testing and evidence for one or more Dyson product categories. Build expertise in those categories, know the technology.
  • Develop the claim substantiation strategy for each project from early milestones and work with RDD to tune product specs and validate suitable test methods
  • Assist local markets in designing region-specific research with local partner organisations to facilitate new product endorsement/advocacy or novel claims
  • Attend product launches to present new Dyson technology to the media, conduct interviews and train local marketing teams on product detail and claims
  • Coach marketing managers in local advertising law requirements, and limitations and constraints on substantiation and subsequent claim language
  • Horizon-scan for opportunities for new endorsement partners/schemes or Dyson product advocates. Identify credible partners and develop scheme structure, negotiate costs, and build in stretching targets to ideally secure exclusivity for Dyson
  • Identify and commission external test houses capable of running standard tests and bespoke methods as new product categories come online. Develop working practices, including job tracking and test scheduling and ensure timely, cost-effective and accurate delivery of reports
  • Attend calls and meetings with external legal counsel to explain complex detail of Dyson technologies, test methods and comparative data that supports our claims prior to launch or in defence of challenges
  • Represent Dyson as expert technical witness in court or depositions
  • Attend weekly category cross-team meetings with senior managers to represent CSI issues and opinion

Skills

·       Degree-qualified scientist or engineer in relevant subject area; ideally have 3-5 years of industrial claims experience in health and beauty area

·       Scrupulous attention to, and appetite for, detail

·       Technical expertise and the ability to understand the impact of regulations or new test metrics on our claims

·       Demonstrable analytical prowess - able to scrutinise claims and copy and identify subtleties, flaws and inferences that might enable others to challenge the validity of Dyson advertising

·       Engaging, showing exceptional communication skills to influence diverse audiences and bring clarity where confusion reigns

·       Strategic thinking to identify opportunities and develop new test methods that will benefit our product categories and may influence consumer magazines and standards bodies

  • Self-starter able to pick things up and happy to explore opportunities without a rigid framework and prioritise.

·       The ability to see connections between internal technical developments, standards and current legal challenges – both inbound and outbound

  • Flexible - willing to take on new challenges. Open minded and not wedded to traditional ways of doing things. Must be able to nurture relationships with markets and be empathetic to their position whilst promoting best practice/ Dyson policy.
  • A stickler for detail as well as being able to look at the bigger picture. 

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

 

Posted: 26-Nov-2017

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