Product Claims and Performance Manager US

Chicago, IL, 60654


To be successful within the Claims, Standards and Insights team you need to be a team player with imagination and a good work ethic.  Our responsibility includes testing based on relevant local and international regulation and standards.  Local expertise is essential to the business for successful monitoring and guidance; ensuring all Dyson products meet business expectations.  We work closely with consultants, agencies other independent and accredited test service providers.

Market Overview

Our mission is to interpret the user voice; differentiating Dyson technology with compelling proof!  We work in the hub of the action; interfacing between RDD, Commercial and business functions; we are the cement between the bricks of the Dyson product development framework.  We thrive on the technical challenges associated with establishing convincing proposition through to superior product offering.

Function Overview

As technical individuals within a fast-paced creative environment you will need to manage your stakeholders and their expectations.  Your input will help steer projects through the development milestone process and work with local marketing teams to implement profitable range and pricing strategies and manage successful product launches.  Business success will depend on the part you play!


To support the Claims, Standards and Insights Team in a variety of areas, this shall include, but not by way of limitation, the following: -


  • Be responsible for post launch claims support in market across all categories

  • Working with the local team (commercial/marketing) develop and shape claims ideas and determine the feasibility and substantiation required. Work with the group claims manager to agree the substantiation strategy.

  • Responsible for writing substantiation documents as required for various networks liaise with local and group legal to align claims support.

  • Work with the team to ensure testing is carried out to substantiate early claims.

  • Bring improved understanding of the interpretation of authority and local retailers on the leverage of standards in regulating performance requirements and monitoring manufacturers’ claims.  Specific focus and attention on US national standards/regulations across all Dyson business categories and update changes to Global CSI/ Category teams.

  • Be a technical consultant to advise local marketing on the appropriate use of technical wording, approve local claims and prepare claims substantiation document for local retailers.

  • Evaluating Dyson product compliance to performance standards applicable ASTM, IES, AHAM, UL, FDA, Health Canada or international standards.  Determining product performance test scope, developing a preliminary plan of investigation, and advising project specifications (including cost, lead time, and sample requirements) by analysing product category, available supplemental data, product specification and construction.

  • Responsible for the performance certification process for US, Canada and the Americas range of products to applicable standards or regulations.  For developing and managing all performance testing, test plans and reports and ensuring design for performance.  Ensuring all test activities are carried out strictly according to the appropriate international test standards.

  • Influencing standards makers and regulators in the creation of new standards and regulations.

  • Technical examination of test samples and analysis of measuring instruments, blueprints, schematics, wiring diagrams, and operational instructions.  Evaluation of test performance, providing feedback to project design team regarding issues and/ or problems with test, data sheets and reviews test and construction data issued by relevant Testing Bodies.

  • Responsible for problem-solving during product testing to completion of certification/ endorsement and close collaboration with CSI team (UK) and project teams where test concerns/ failures exist.

  • Collaboration with approval agencies and 3rd party test laboratories for the purposes of obtaining testing, evaluation services and product certification/ endorsement.  Regular meetings with test houses to maintain good relationships; review testing capacity and acquire standards update as well as gauging industrial trends.

  • Collaboration with company country distributors for countries product performance approval/ certificate renewal application.  Actively seeking opportunities to collaborate with potential local consumer bodies, industrial associations and accredited institutes for performance endorsements.

  • Offering technical training for the local team to help them understand Dyson technology and product performance including on-site technical support during local product launch events.  Working closely with local legal, sales and PR teams to deal with challenge cases as and when relevant.


Essential Personal Skills:

  • Candidate must possess at least a Bachelor's Degree/ Masters in Engineering/ Science related subject or equivalent.

  • Candidates with more than 8 years of work experience with engineering/ product development background in consumer goods industry or international testing and accreditation companies are preferred.

  • Well versed with product performance certification in USA specifically:

    • ASTM standards

    • AHAM standards or equivalent

    • Energy star

  • Experience in product performance testing according to applicable US, Canada and Americas & International Standards (IEC & UL).

  • Previous experience in dealing with product certification, agencies and 3rd party test laboratories, Fluent in spoken and written English.  Excellent ability to understand and formally discuss contents of a high volume of international standards.

  • Attention to detail with a good working knowledge of the technical vocabulary common to the appropriate discipline.

  • Highly motivated, internally driven individual with good communication skills, planning and organizing capabilities and able to work within a team.

  • Able to work independently without supervision.  A self-starter and a problem solver.

  • Persistent, challenging approach; confident and skilled to challenge current working assumptions of others.  Able to constructively question, present arguments and evidence, and influence others to revise their views.

  • Computer literate with good working knowledge of Microsoft Office.

  • Must be able to travel extensively within US with occasional travelling to Dyson Malaysia JB, Singapore and UK offices.

Previous working with manufacturer’s associations/committees and working groups.

In order to increase your chances of being short listed please ensure you submit a supporting statement in addition to your CV clearly addressing how you meet the essential & desirable criteria as outlined in the person specification, plus details of your current and required package.


Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Posted: 3-Oct-2017

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