Sales Support Coordinator

Salary will be based upon experience and credentials.

Chicago, IL


The Consumer Retail Operations Planner for Solutions will provide strong support for the field team to make sure they are getting the tools and resources that are needed to drive success in the shop front. In this position, the Solutions Planner will drive the planning, processes, and ultimately execution of activities that will support the field’s day-to-day activities.

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up!

Function Overview

Always evolving, always challenging, our Sales teams are the connection between Dyson and the fast-paced world of consumer and business sales. Across our global markets, we partner all the key players – online and on the high street. Plus, recently our first Dyson store was launched, with many more to come. It gives us a new benchmark for Dyson retail standards – elevating the brand and inspiring new ways to put Dyson technology into people's homes.


Achieve sales, profit and inventory goals with Sell-out team through the following:

Field Equipment Management and Fulfillment

  • ·        Definition and deployment of processes around sourcing, procuring, and fulfilling field equipment needs (ex. Laniars, Apparel, Cleaning Kits…)
  • ·        Oversight to field demo product/sample product processes including centralization of all requests, approvals, fulfillment, maintenance, and replacement
  • ·        Maintain inventory of all field issued equipment
  • ·        Assess go forward needs and priorities and make best recommendations to field leadership
  • ·        Audit of all equipment needs on a regular basis; management of financials related to field equipment and demonstration product

Events Support         

  • ·        Partner with marketing team re: the definition and fulfillment of demonstration equipment needed for key events (ex. Smoke boxes)
  • ·        Collaborate cross-functionally with marketing, labor leadership and reporting and analytics to make sure that appropriate equipment, staff and measurement pieces are in place for the event.
  • ·        Partner with Marketing to oversee events dashboard and confirm “closed loop process” from Event approval, execution and after action ROI assessment

Field Tools (Software) Support

  • ·        Work with field leadership to assess software and tools needed in the field to drive and support day-to-day activities (ex. Scheduling, registration…)
  • ·        Partner with appropriate vendors or internal resources to scope, develop, and deploy tools to the field
  • ·        Train the field on tools
  • ·        Assess tools performance

Merchandising and Inventory Support

  • ·        Partner closely with the Graphics Team (who owns Fixture deployment, Break/Fix and Continuity) to support visibility and action to keep fixtures in full operation in the shop front
  • ·        Reviews cases alongside Graphics team and helps with resolution
  • ·        Oversees Archway inventory system reporting and visibility to inventory levels and needs
  • ·        Makes recommendations for additions to the warehouse to support the field
  • ·        Partner with Graphics regarding overall management of the warehouse, disposition of aging inventory etc.

Onboarding and Transition Management

  • ·        Works with cross-functional team to define overall onboarding process including checklists, systems setup and “day in the life” of new hire (based on role) over first several weeks of employment
  • ·        Oversees onboarding process working closely with field leadership, zone coordinators, HR, IT and other key stakeholders to make sure we provide an exceptional experience for new Dyson employees

Key Meetings Support

·        Work closely with zone coordinators and office administrative support personnel to help coordinate and oversee planning, logistics, scheduling and successful execution of key Sell Out meetings

Ongoing Partnership with Sales and Marketing Teams

·        Partner with the field sales team to share results in a meaningful way, relating to their roles

·        Seek consensus and approval from internal stakeholders for proposed plans; negotiate with accounts to achieve company's best position

·        Partner with accounts to help understand how sell-out teams are driving their business

·        Provide executive summaries for leadership team to understand high level sell-out performance and drivers

Contribute to Dyson success

·        Serve as an active and high performing member of the team

·        Be able to challenge self and others in accepting the norm, while working towards best practices

·        Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

·        Think outside of the box, identifying opportunities for improvement

·        Identify problems and find solutions


·  Bachelor’s degree preferred; business major preferred

·  2+ years in an administrative support role

·  Retail experience preferred

·  Advanced skills in Microsoft Excel and Outlook required

·  Strong organizational skills required

·  Strong analytical and problem-solving skills

·  Strong communication skills required

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 17-Aug-2018

Facebook LinkedIn Twitter Google Plus Viadeo