Consumer Retail Operations Planner

Starting salary will be based on experience and credentials

Chicago, IL


The Consumer Retail Planner for Labor & Vendor Management will seek to provide actionable reporting and insight defining when, where and how we focus and invest our labor resources to efficiently grow our sales-out business.  He or she will work collaboratively with Field sales, Sales, National Accounts, Marketing, and 3rd Party Vendors to develop and implement a plan to optimize the Dyson labor coverage model ensuring we are making the right decisions and are grounded in data to drive towards our Sales ambitions.

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

Always evolving, always challenging, our Sales teams are the connection between Dyson and the fast-paced world of consumer and business sales. Across our global markets, we partner all the key players – online and on the high street. Plus, recently our first Dyson store was launched, with many more to come. It gives us a new benchmark for Dyson retail standards – elevating the brand and inspiring new ways to put Dyson technology into people's homes.


Develop and maintain a Coverage Model, Manage Third Party Vendors, and Provide Labor Reporting with Sell-out team through the following:

Develop and Maintain Coverage Model

  • Develop a coverage model focused on optimizing investments in field labor refreshing on a quarterly basis as updated information and insight becomes available
  • Maintain coverage model facilitating any major or minor changes on a weekly basis
  • Ensure coverage alignment between all parties in Field Sales, National Accounts, Marketing, HR and Third Party Vendors
  • Ensure coverage model optimizes both the needs of the overall business and the intricacies of individual markets
  • Serve as a conduit of communication to management and working level re: coverage model and associated strategy

Act as the main point of contact re: Dyson badged labor

  • Partner closely with HR and third party partners re: the sourcing of labor and management of turnover
  • Work closely with Sell Out field leadership to provide tools and resources to support Dyson labor needs (ex. Scheduling tools/resources)
  • Provide ongoing visibility re: any labor or coverage issues or escalations
  • Is an expert re: Dyson badged labor requirements and processes

Manage Third Party Vendors 

Lead and facilitate the overall relationship between third party hiring partners and Dyson including the following:

  • Act as main point-of-contact for potentially several third Party labor partners serving as owner of the relationship from a labor perspective
  • communication of labor strategies, tactics, status and any escalations related to vendor provided labor with the third party
  • Ensure third Party hiring partners are providing strong candidates, meeting their hiring targets, and providing insightful reporting in a timely fashion
  • Provide meaningful and proactive feedback, on a regular basis, re: the nature of the relationship and the quality of the labor being provided
  • Act as main point-of-contact for communicating coverage scheduling with covered retailers  

Provide Labor Reporting

  • Provide weekly actionable reporting that summarizes sell out labor activity across the US
  • Provide actionable insights based on overall and local market trends in ROI, hiring rates, turnover, etc.
  • Partner to internal stakeholders to find ways to maximize labor contribution
  • Prepare presentations to report labor progress to members of the Field Sales, National Accounts, Marketing, HR and third party vendor teams
  • Work closely with third party partners to drive reporting and analysis and hold their teams accountable for KPI attainment 

Ongoing Partnership with Sales and Marketing Teams

  • Partner with the field sales team to share results in a meaningful way, relating to their roles
  • Seek consensus and approval from internal stakeholders for proposed plans; negotiate with accounts to achieve company's best position
  • Partner with accounts to help understand how sell-out teams are driving their business
  • Provide executive summaries for leadership team to understand high level hiring performance and drivers

Contribute to Dyson success

  • Serve as an active and high performing member of the team
  • Be able to challenge self and others in accepting the norm, while working towards best practices
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think outside of the box, identifying opportunities for improvement
  • Identify problems and find solutions


  • Experience working in a retail environment as a Store Manager, Operations Manager or Assistant Store Manager is a plus
  • Minimum of 2 years of experience working in an analyst role is preferred
  • Advanced skills in Microsoft Excel and Outlook required
  • Ability to analyze large data sets to draw actionable insights and create related reporting
  • Bachelor’s degree required; business major preferred
  • Strong analytical and problem-solving skills required
  • Strong communication and relationship management skills
  • Ability to understand business drivers and make recommendations for action
  • An innovative yet objective thinker
  • Ability to communicate with all levels of the organization with positive intent

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 18-Apr-2018

Facebook LinkedIn Twitter Google Plus Viadeo