Contact Center Excutive

Rs 5 lacs plus

Gurgaon

Description

Working as part of our friendly, professional team, you’ll not only be helping callers but exceeding their expectations and creating customers for life. It’s a fun, diverse and dynamic role that might see you ordering parts or booking engineers. But whatever the task, you’ll see it as an opportunity to deliver sales through excellent service. So you’ll also love getting to know about new Dyson technology, exciting customers and even securing a sale on the same call. We’ll all about innovation through ingenuity, so you’ll share our love of ideas and bringing them to life, whether that’s by improving products or processes, to ensure we deliver for our customers.

Market Overview

Dyson is establishing operations in India, headquartered in Gurgaon, to launch our India presence. To begin with, there will be a small leadership team setting up the business will full support from the Regional Hub and Group. This team will develop the plans to grown the organisation and build the business. This is an exciting opportunity to create the Dyson India business.

Function Overview

Our Customer Service team epitomizes Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Dyson Experts can’t fix. Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.

Accountabilities

We’re looking for people who understand what it takes to deliver great customer service. If you’re motivated and have a positive approach, good people skills and want to learn more, we can teach you the rest. If you also enjoy working in a fast-paced environment, are results focused and are excited by the prospect of delivering sales, this is an excellent opportunity to build invaluable experience with a household name and industry leader.

Skills

• Prior Front facing Call Centre/In house contact centre experience
• Adept in customer interaction and exception handling • Should have proper diction and command on English language
• Preferred - Candidates who have handled customer queries and complaints for products
• 1-5 yrs of work experience
• Able to work in a challenging environment

Benefits Overview

Health insurance + Annual health checkup
Facebook LinkedIn Twitter Google Plus Viadeo