Contact Centre Operations Manager

Up to £45,000 depending on experiences + 27 days holiday + bonus + pension + gym onsite

Malmesbury

Description

Heading up a group of managers, who in turn motivate their own teams, you’ll deliver a world-class customer-service. No matter what the query, you’ll inspire others to resolve it swiftly, positively and in a way that that makes the experience a pleasure – not a chore. Do that, and we’ll continue to have happy customers. And what do happy customers make? Greater profitability, through maximised sales, increased efficiency and cost avoidance. Everyone’s a winner.

Market Overview

At Dyson, we never stand still. It’s the entrepreneur in us. By 2020, there will be 100 new machines, four new product portfolios and our headcount will have doubled. As Operations Manager for our customer contact centre, you’ll motivate your teams to deliver the kind of customer service that will keep our customers as delighted with us, as they are with our products – whether that’s by phone, email, letter, chat or social media.


Function Overview

Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Field Service engineers can’t fix.
 
Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.

Accountabilities

Coming from a customer contact centre environment is a given. What we need you to do is to lead by example and show your team what outstanding looks like. It means proven management experience is a must have as you guide and coach your team to do better. And when you need things to change, you’re able to drive it through with your natural influencing skills – no matter what level you’re dealing at.

Skills

From training and development, to suggesting process efficiencies, thanks to your communication skills, professional approach, enthusiasm and can-do attitude you’ll make a marked difference.

Benefits Overview

Dyson is different. It’s certainly not for everyone. But if you want to work for a company that trusts and empowers its people to make the impossible, possible… welcome to Dyson. To show you how much we appreciate what you bring to our business, we keep an eye on the market to ensure salaries and pensions are competitive. You’ll also enjoy a profit-related bonus, generous leave and life insurance. And our culture’s something we’re proud of too. Rapid professional and leadership development, flexible hours and a relaxed dress code are just some of the other reasons our people join, and stay. It’s all geared up to bring out the best in you. We’re confident you won’t be disappointed.


Posted: 16-Apr-2018

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