Continuous Improvement Specialist


Senai, Johor - Malaysia


Involvement in the implementation of a Continuous-Improvement Program.

Market Overview

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations,  finance, creative and HR.
The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview

Few people understand Dyson technology as intimately as our Technical Support team. Whether fixing old machines, building prototypes for new machines, or ensuring customers receive the right spare parts, passion is key. So when our service workshop refurbishes machines, it’s to such high a quality that we can resell them with new guarantees. And when we build prototypes – 15,000 last year alone – they’re so well finished that our engineers can test components and stress points in real life scenarios. Because like all Dyson engineers, they push the boundaries of performance and quality.


Key Responsibilities:

  1. Involvement in the implementation of a Continuous-Improvement Program.

         Clearly defines program objectives and scope.

         Secures employee commitment for proactive change management.

         Appropriately implements principles of governance. Evaluates and prioritizes potential improvements based on

          gains and required effort.

         Establishes a clear and well-articulated implementation plan.

         Establishes criteria for the project’s success and prepares a sound statement of constraints.

         Realistically defines specific project charters.

         Resolves technical problems - formulation, equipment, product, interpretation of regulations and resource


         Implements performance indicators and establishes focus groups.

         Appropriately verifies the sustainability of these measures.


  2. Management of Continuous-Improvement Project.

         Conducts a detailed analysis of the current situation and accurately describes the issues.

         Identifies intervention priorities and indicators.

         Secures commitment from process managers and mobilizes other involved parties.

         Specifies deliverables, outcome indicators, and performance-measurement indicators.

         Identifies available resources: people, material, finances, etc.

         Clearly identifies team members and associates, and clarifies their roles and responsibilities.

         Maps out in detail the desired situation.

         Analyses and identifies gaps.

         Clearly and rigorously defines methodology.

         Accurately analyses options as well as their impact and feasibility.

         Specifies obstacles and ways to overcome them from the perspective of continuous improvement.

         Regularly monitors the implementation of solutions to achieve objectives and expected benefits.


  3. Advisory Role and Change Management Support.

         Scrupulously analyses the issues pertaining to a project’s intent, deliverables, and leadership.

         Provides managers with sound advice and support in developing communication strategies.

         Realistically identifies issues and program obstacles.

         Appropriately investigates or analyses constraints and compromises.

         Develops and drafts an action plan tailored to the continuous-improvement project.

         Accurately identifies training needs.

         Imparts relevant work methods and tools.

         Ensures that personnel from concerned departments receive appropriate training or coaching.

         Provides appropriate support to department managers in maintaining implementation of the continuous-

                improvement initiatives within their respective sectors.


Key Skills / Experience

  1. Knowledge Areas and Competencies:

         Ability to communicate with all levels within the organization.

         Ability to weigh and manage priorities.

         Analytical and synthesis skills.

         Flexibility and diplomacy in interpersonal relationships.

         Ability to influence decision-making.

         Delivers on time.

         Organizational skills and ability to multitask (work on several projects at once).

         Proficiency in commonly used and specialized software.


  1. Education/Training/Experience:

         Degree in Engineering, Operations Management, Business or other related field of study.

         5 years’ experience in Lean Manufacturing and Six Sigma preferable

         Holder of Lean Six Sigma Black Belt

         A formal Project Management qualification is desirable but not essential

         Incumbent to have manufacturing or product experience.

         Proven experience of leading successful teams and managing projects on time, to specification and within cost


         Knowledge and understanding of manufacturing techniques and limitations is desirable.

Benefits Overview

Dyson Malaysia monitors the market to ensure we offer  competitive salaries, management bonuses and pension contributions. Beyond that, you’ll enjoy generous leave and medical care and insurance. But financial benefits are only the start of a career at Dyson. Leadership support and new opportunities abound, driven by regular dialogue and international training. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to progress, innovation and realising ambition.

Posted: 30-Oct-2017

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