Credit Controller - French Speaking

Salary commensurate with experience + 27 days holiday + Pension + Bonus + Onsite free gym



This role offers a great opportunity to join a successful and experienced team of credit professionals.
The focus on credit/cash collection has never been higher and in this role you have the chance to directly influence that. Successful and prompt debt collections contribute directly to the success of our business, credit management can be high pressure and it’s often a challenge but it’s seldom boring.

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).

The building is the heartbeat of Dyson. Nearly 2,000 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. In 2017, our HQ will double its footprint with an ambitious new expansion.

Function Overview

The FCoE Credit team are in the process of taking on increased responsibilities and the focus on resolving deductions, improving procedures and implementing best practices has never been higher.
In your role you will have an interesting set of responsibilities that will see you forging strong working relationships with customers/Dyson colleagues and contributing to the continued success of our global credit performance.
To ensure Dyson are prepared to meet the challenges of an ever changing global economy the credit team has seen many changes over recent years; you will be part of our continuing evolution and help ensure we continue to support growth throughout the business.


What we need you to do:
  • To contribute to the success of the business by ensuring payments are received on time, eliminating overdues by resolving queries promptly and avoiding bad debts by diligent and prudent application of Dyson credit policies.
  • Cultivate and maintain good working relationships with internal and external customers.
  • Employ company credit policy/procedures to maximise the successful collection of all debts by due dates (this will focus on telephone collection techniques but also utilise e-mail and dunning letters).
  • Develop contacts with customers to facilitate the prompt settlement of debt and the effective resolution of queries.
  • Ensure credit insurance rules are applied and adhered to, restricting/stopping supplies as appropriate, e.g. where debts are overdue or where other adverse factors are known.
  • Carry out early communication to the customer and relevant internal departments where it is necessary to restrict/stop supplies.
  • Manage daily ‘cash’ receipts, from receipt to posting to banking to allocation, to ensure timely allocation and eliminate unallocated amounts.
  • Understand the details of all overdue/queried items and proactively progress the resolution of them, ensuring either prompt payment is made or that the appropriate credit notes are raised and the debt is cleared.
  • Hold regular review meetings with sales and finance managers, discussing the status of their accounts and agreeing a strategy/enlisting their support to resolve issues.  This will include the need for foreign travel within the EU.
  • Provide cover for colleagues in the credit control team.
  • Carry out the management, reconciliation and allocation of all credit accounts in SAP.
  • Resolve all queries arising from customer correspondence.
  • The pre-emptive identification of overdue patterns and the commencement of appropriate action to resolve these.
  • Participate in the completion of weekly/monthly debtor reports (e.g. cashflow report, overdue items list, etc.) to facilitate management reporting requirements and support ledger control mechanisms.
  • Assist in the evolution of existing processes and procedures, and also the development and implementation of new ones.
  • To be proactive in the identification of SAP/procedural issues. Participate in the formulation and delivery of enhancements to working practices/systems to eliminate the reoccurrence of such matters.
  • Participate in any month end reporting/processes as required (e.g. statement runs, aged debtor comments, etc.).
  • Other adhoc duties as may be required


What we need you to have:
  • Must have excellent French Language skills (preferably native speaker).
  • A minimum of 2 years credit control experience is desirable, in a relationship management focused role (i.e. this not a telephone collection role as the focus is more towards managing/ resolving queries and debit notes to ensure prompt payment).
  • Capable of working in a high volume/high value transactional environment.
  • Extensive knowledge of all types of customer queries and a good understanding of how to resolve them
  • Familiar with working in a financial accounting environment, complying with audit and policy requirements
  • Experienced in building relationships with both internal and external customers.
  • Numerate.
  • Good level of accounting skills.
  • Good Excel skills
  • Excellent ‘customer facing’ skills.
  • Good working knowledge of Microsoft Office (e.g. Word and Excel).
  • Knowledge of SAP or other major accounting systems is desirable.
  • Strong communication skills.
  • Team player but also able to work unsupervised using own initiative.
  • Methodical approach to all tasks.
  • Proactive approach to problem solving.
  • Ability to work well under pressure.
  • Flexibility.
  • Drive for results.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Please advise salary expectation when applying.

Posted: 22-Feb-2018

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