Credit Manager

Competitive Salary + Bonus, 27 Days Holiday, Onsite Gym



To ensure Dyson are prepared to meet the challenges of an ever changing global economy and achieve ambitious growth aspirations the credit team must continue to evolve to support the business, this is your chance to be part of this process. You will be accountable for the day to day activities of the Group Credit function.

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).

The building is the heartbeat of Dyson. Nearly 2,000 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. In 2017, our HQ will double its footprint with an ambitious new expansion.

Function Overview

Our Financial Accounting function provides the foundation for Dyson’s global commercial success. Creating and monitoring a framework of systems, processes and reporting that defines how we operate financially. The team forms a vital backbone of Dyson – encompassing our inventory, accounts payable and receivable, planning and analysis, and statutory reporting and consolidation. Delivering rapid performance insights and forecasting to help us stay ahead of the competition. And, in an organisation that doesn’t stand still, the team’s work is a growing challenge of ever-evolving numbers.


You will be accountable for the day to day activities of the Group Credit function, key aspects of this include:

  • Direct responsibility for managing risk and credit activities for EU region,
  • Global ownership of credit policy/processes,
  • Global responsibility for governance and territory engagement on the same
  • Global compliance in relation to credit matters,
  • Credit dashboards/reporting and publication and review (and challenging the results),
  • Examining processes/implementing change/driving best practice,
  • Forging strong working relationships and managing/developing your team.
Changing business strategies and aggressive growth aspirations result in a constant need for evolution/ change, as such you will be involved in new and active projects that are related to or have impact on the credit function. In addition it is expected you will be a driver of change, you will identify optimisation/efficiency opportunities and seek to deliver solutions to deliver them.
This is very definitely not a “Business As Usual” role; the exceptional demands mean we are looking for an exceptional person to join our team.

Additional accountabilities:
  • Be an advocate for the Dyson Credit Policy, communicating (and enforcing if necessary) the rules to ensure they are always applied and that we achieve our goal of minimising risk.
  • Liaise with global Finance Managers in the governance of all matters AR/Credit.
  • Contribute to the evolution of our credit insurance strategies to meet business growth demands
  • Ensure that we remain credit insurance (and credit policy) compliant.
  • Be the SAP business specialist for credit control matters, reviewing change requests/local requirements and feeding back via Group Credit Manager.
  • Be proactive in the identification of opportunities to improve performance (system, procedural or behavioural).  Drive best practice by the formulation and delivery of enhancements that identify and eliminate process issues/gaps.
  • Create adequate process documentation (from policy documents and process flows down to detailed desk top instructions) and ensure these are regularly refreshed/updated and published.
  • Provide specialist advice on credit matters and ensure the granting of credit is appropriate and managed/authorised in line with policy.
  • Work with operational teams, review/discuss results and working in partnership to drive for improvements in performance (achieve DSO targets, resolve queries promptly, etc.).
  • Management of budgetary needs regarding credit related costs.
  • Provide credit specialist support to the global Dyson business.


What we need you to have:
  • CICM qualified with extensive previous credit management experience (minimum of 5 years), preferably in a manufacturing environment.
  • Previous experience of managing/supervising a team (preferably with international responsibilities).
  • Experience of managing credit in an evolving high pressure environment.
  • Proactive approach to developing and enhancing systems and processes.
  • A driver of change and experienced in managing it (and be able to manage others to adapt quickly to it)
  • Excellent knowledge of credit related accountancy practices, financial controls and complying with audit and policy requirements.
  • A high level of numeracy and PC literacy (including comprehensive Excel knowledge).
  • The ability to work and lead others in a dynamic, fast moving environment
  • Excellent people skills enabling continued support, motivation and development of the team.
  • Strong communication skills with the ability to forge effective/collaborative relationships throughout the business and with external contacts alike.
  • Good interpersonal and negotiation skills
  • Able to review and challenge understandings to propose change
  • Drive for results.
  • Must be flexible to meet business pressures and deadlines.
  • Additional language skills are desirable.
  • Experience of consumer and retail debt management is desirable as is a good knowledge of SAP.
  • Knowledge of credit insurance practices and processes is also desirable.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 18-Sep-2017

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