Customer Service Advisors - Full Time

£17,000 + Commission

Malmesbury, Wiltshire

Description

Dyson is all about problem-solving and our Contact Centre is no exception. You never know who you’ll get on the phone or what problem you will need to solve next. With our training programme you’ll soon become an expert in all Dyson’s technologies and products. We’re dedicated to delivering world class service and that means having a world class team.

We’re open 7 days a week, 8am – 8pm, Monday – Friday and 8am – 6pm at the weekends.

Market Overview

Dyson HQ is home to over 4,000 people who work across a medley of engineering and commercial functions. Our award-winning campus has three cafes, a sports centre and a number of engineering icons including our Harrier and Lightning jets – one of which hangs from the ceiling of our café. Based in Malmesbury we’re within reach of both the Cotswolds and cities like Bath and Bristol along the M4 Corridor. Dyson’s culture is something to be proud of too. We’re team orientated, offer leadership development and a relaxed dress code.

Function Overview

Our Contact Centre is a fast-paced and varied environment. Providing over-the-phone support to our Dyson owners across Great Britain and Ireland. It’s a fun team and a diverse and dynamic role with opportunity to deliver sales through world class service.

Accountabilities

  • Providing over-the-phone support to our Dyson owners across Great Britain and Ireland.
  • Sharing our new technology with Dyson owners, creating customers for life.
  • Learning all there is to know about Dyson technology, exciting customers and securing sales through service.
  • Owning your ideas and bringing them to life. Finding ways to improve products, processes or by identifying efficiencies.

Skills

  • You’ll be passionate about great customer service and take pride in excellent people skills.
  • You may have a little experience, you may have a lot. What’s important is that you’re motivated, keen to learn and comfortable with sales targets. We can teach you the rest.
  • Through the day to day you’ll continually see ways to improve.
  • Working in a fast-paced environment, you’ll be results-focused and excited by the prospect of delivering sales.

Benefits Overview

  • Commission and additional sales bonus-based performance
  • 27 days annual leave
  • Pension scheme
  • Life assurance
  • Dyson machine discount
  • Sports centre
  • Subsidised cafe and restaurants

Posted: 14-Sep-2018

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