Logistics Processing Coordinator

Salary is based on experience and credentials.

Chicago, IL

Description

The Customer Service Analyst is a front line communicator with our customer base and provides industry leading service levels to Dyson’s retail customers. This role is responsible for processing retailer orders while ensuring customer requirements are met.  

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

 

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

Neodymium magnets. Aerospace-grade carbon fibre. PEEK high strength plastic. Just a few of the materials procured to build just one of our machines – the Dyson digital motor V2. But when you design unconventional machines, you need unconventional materials. The Procurement department works directly with RDD on Dyson's most secret projects. Sourcing high quality materials, and finished components with demanding specifications, means tracking down niche suppliers. It requires tenacity, speed and efficiency to meet project milestones. In essence, we need to be as inventive as Dyson engineers.

Accountabilities

This position needs to thrive in a fast paced environment while maintaining and growing customer relationships and service levels.  A high degree of attention to detail is required along with excellent communication skills and the ability to work independently.  When service issues arise the Customer Service Analyst needs to clearly and professionally communicate the issue to our customer as well as provide an action plan to remedy the situation.  The Customer Service Analyst is the voice of Dyson’s Supply Chain team to our retail customers.

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES:

1.    Process customer sales orders

·        Import electronic order transmissions from EDI customers into SAP

·        Identify and resolve errors in EDI documents transmitted from customers

·        Manual entry of purchase orders into SAP as required

·        Assure order accuracy and resolve any discrepancies in pricing, quantity or terms

·        Monitor open orders to ensure on time shipment and fill rate requirements are met; obtain ship window extensions when necessary

·        Maintain and monitor order tracking for allocated products; assess against forecast and communicate variances internally and/or externally

·        Generate procedures and process flows for each retail account you are assigned

·        Identify areas of improvement for various processes and implement changes

1.    Communication and customer support

·        Effectively communicate externally with retailers to resolve order issues, make adjustments where needed, and provide order status information as requested – provide proactive communication whenever possible

·        Work closely with Dyson Sales team to determine options and best solution for problematic orders

·        Communicate with the Dyson Supply Chain team to understand receipt planning and allocation figures to ensure inventory shortages and retailer chargebacks are minimized

·        Work with Dyson internal teams to identify and resolve issues resulting from customer, item, or pricing setups

·        Partner with Logistics team to ensure customer orders ship on time, accurately and according to customer routing guide specifications

·        Liaise with Dyson Accounts Receivable to resolve any customer credit issues to ensure shipping deadlines are met

3.  Auditing and Reporting

·        Daily auditing of open orders to ensure accuracy and timeliness of shipments for the retail accounts assigned

·        Provide new order reporting for use by Dyson upper management

·        Update allocation document for actual orders received to allow for comparison against expectations

·        Analyze retailer’s scorecards in regards to Dyson’s supply chain activities and pull in appropriate parties to discuss and initiate corrective actions when necessary

·        Analyze retailer’s chargebacks related to Dyson’s supply chain activities and pull in appropriate parties to discuss and initiate corrective actions

·        Supply other ad hoc reporting as requested for open orders, shipments, customer, and product related inquiries

4.    Other duties

·        Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

·        Think outside of the box, identifying opportunities for improvement

·        Identify problems and find solutions

·        Demonstrate an acute attention to detail


Skills

·  Bachelor’s Degree in logistics or business related field strongly preferred; high school diploma or GED required

·  3+ years of prior order fulfillment experience preferred

·  Experience with SAP preferred

·  EDI experience preferred

·  Experience in consumer products goods company strongly preferred

·  Strong customer focus with a sensitivity to customer needs

·  Knowledge/proficiency in Microsoft Excel required

·  Excellent organization skills

·  Excellent written and verbal communication skills

·  Strong analytical and problem solving skills


Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

 

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call(312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

 

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Posted: 30-Apr-2018

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