Customer Service Executive - Benelux

Competitive salary

Amsterdam, Netherlands

Description

As a Customer Service Executive, you’ll ensure our Benelux retailers’ orders are fulfilled accurately and on time. You will be the first point of contact for our retail partners.

Market Overview

At Dyson, we never stand still. It’s the entrepreneur in us. By 2020, there will be 100 new machines, four new product portfolios and our headcount will have doubled.

Function Overview

We’re now selling our products through more and more channels, yet our retailers remain very important to us. As a Customer Service Executive, you’ll ensure our Benelux retailers’ orders are fulfilled accurately and on time. If they’re happy, our customers are too. And, so are we.

Accountabilities

  • You’ll also be checking stock levels and executing product allocations jointly with the Dyson inventory planner
  • As you’ll know this part of our supply chain better than most, if you spot something that can be improved upon, you’ll make sure we know about it.
  • You will be entering and processing customer and internal orders in SAP, ensuring order readiness and completeness for delivery creation
  • As their main point of contact for our retailers, you’ll see they get world-class levels of customer service. If they want to order goods, you’ll take the order. If they have returns that need auctioning, you’ll look into it.
  • Each day will be different, as you work with everyone from the sales, logistics and finance teams, to the inventory planner and third-party suppliers.

Skills

  • You will come from a relevant background in either customer service or supply chain
  • You’ll be proficient in SAP, as well as having a good understanding of Microsoft Excel
  • You will be fluent in both Dutch and English, with the ability to speak French being beneficial for this role
  • You’ll haven high levels of attention to detail, with accuracy in data entry
  • You will also thrive under pressure and have the ability to work to tight deadlines

Benefits Overview

  • Company bonus
  • Pension scheme
  • Discount on Dyson machines

Posted: 6-Aug-2018

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