Description and Requirements

The Infrastructure Services function provides outstanding global infrastructure services from detailed technical designs, technical and project delivery through to operational support covering a wide range of technologies. The team ensures Dyson’s diverse infrastructure is maintained and evolves to a level which supports the Dyson business while designing and delivering cost effective world class solutions for the future.

Market Overview:

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations, finance, creative and HR.

The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview:

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success

Accountabilities:

Reporting to the Technical Services Lead, the Datacentre Analyst will be responsible for -

  • Performing infrastructure daily checks and working with partners to resolved day to day operational issues.
  • Performing, monitoring and improving infrastructure performance on a day-to-day basis.
  • Managing, responding and resolving to infrastructure alerts.
  • Ensuring the resolution of incidents and requests in SLA to improve service.
  • Working with partners and security teams to ensure services are secure and compliant.
  • Managing technical change which impacts IT Infrastructure Services ensuring minimal risk.
  • Participating regular DR reviews, tests and performance testing.
  • Owning hardware and software patching process both automated and manual.
  • Assist with capacity planning reports.
  • Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HPE SAN’s, using the published processes and procedures for guidance.
  • Maintain uptime levels and improve the running of the infrastructure.
  • Make sure all systems & data at Dyson are protected.
  • Manage 3rd Party relationships with key partners.
  • Publish, improve and manage internal I.T. documentation and processes.
  • Work with IT Infrastructure Design and Delivery functions to ensure quality of service and ensure support is planned into all infrastructure solutions and appropriate support models in place.
  • Assist with reviewing and delivering the improvement of the global infrastructure landscape.

Skills:

Technical Requirements:

  • ITIL level qualification (ITIL Foundation Certificate in IT Service Management).
  • Third line fault repair and vendor escalations.
  • Microsoft Windows 2003 / 2008 / 2012/ 2016 - Bare Metal Builds / Recovery, Windows Clustering, WINS / DNS / DHCP, Active Directory.
  • Microsoft Exchange 2010/2016 - Installation & Maintenance, Fault Finding.
  • Microsoft key products - Hyper-V, DFSR, SharePoint, SCCM.
  • VMware - Installation and configuration, Maintenance and Support and recovery.
  • Strong hardware experience, including: Configuration of HP Servers and blades, SAN/NAS (HP MAS/EVA/3PAR and Nimble)

Desirable:

  • Basic understanding of the following Networking technologies - TCP/IP (LAN Addressing, Public IP routing, WAN and replication technologies)
  • MCSE Qualified.
  • VCP Qualified.

Core Competencies:

  • Dedicated to providing IT solutions and managing relationships with key business areas as well as 3rd parties.
  • Proficient problem solver who is able to manage ambiguity and deliver appropriate solutions.
  • Confident communicator, via email, telephone and face to face.
  • Ability to communicate complex I.T. information to non-technical audience with clarity.
  • Strong planning & time management skills.
  • Good understanding delivering success in an I.T. function.
  • Able to engage the business at all levels to solve problems and implement improvements.
  • Ability to deliver under pressure.
  • Comfortable working outside of core working hours when necessary to meet demand.

Benefits Overview:

Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realizing ambition.