Description and Requirements

Through the development, design and implementation of new and existing online capabilities, deliver cost avoidance, incremental revenue and an enhanced customer service proposition to Dyson Customer Service Teams and Dyson.com and its customers.

Market Overview:

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).

Function Overview:

Produce and maintain content for App, web and Customer Service channels across 25 markets, expanding to all Dyson markets. Provide coaching and mentoring to direct reports to ensure skill sets and experience match the business requirements for growth and delivery of Owner Experience.

Accountabilities:

  • In conjunction with IT Teams, develop generation 2 of Resolve delivery to intelligently shape outcomes to offer alternative solutions to generate revenue. 
  • Lead development of new and existing connected product content to enhance customer experience. 
  • Represent Owner Experience liaising with RDD, Commercial, Legal, IP, Customer Service and Connectivity Teams. 
  • Manage and develop the creation of NPD content globally and support BAU amends delivery to deliver a first class experience to Dyson owners and Dyson Customer Service Teams. 
  • Liaise with various stakeholders throughout the design process and take a holistic view from inception, creation and through support post launch.
  • Using OE standards ensure new content and revisions are delivered to a consistent standard and to a high quality. 
  • Ensure all project work is completed in a timely fashion to deliver customer support online in line with product launches.

Skills:

  • Understanding of HTML and its uses.
  • Excellent organizational ability.
  • Ability to prioritise and delegate workload effectively.
  • Excellent grammatical and spelling skills.
  • Self-motivated and an exceptional team player.
  • Ability to manage the day to day running of the OE Online team in a deputy capacity 
  • Excellent understanding of issues affecting Customer Service efficiency and delivery

Benefits Overview:

  • 27 days holiday plus eight statutory bank holidays 
  • Pension scheme
  • Performance related bonus 
  • Life assurance 
  • Sports centre Free on-site parking 
  • Lift share scheme 
  • Subsidised caf√© and restaurants 
  • Discount on Dyson machines