Support Lead

£Competitive + Benefits + Bonus + Gym



The Digital Support Lead role is the ownership point for day-to-day support of our platforms, markets and commercial teams.

Market Overview

Tucked away in a quiet corner of Wiltshire, but only 15 minutes from the M4 and well connected by rail, our Malmesbury HQ is home to more than 3,000 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, it’s an inspirational place to work and the Digital team is based in the most recently built, agile workspace.

Function Overview

We’re implementing a completely new commerce and content platform to transform the way we explain our technology, with completely new engaging, interactive visual assets and build a purchase journey that outperforms global leaders like Apple and B&O. It’s a cornerstone of our global drive to more direct sales and a closer relationship with our customers.

At the same time, our existing platform continues to serve our global customer base with commerce functionality, rich support content and customer engagement tools, and forms a core part of our IoT platform, powering our latest generation of connected products. A selection of smaller sites supporting the James Dyson Foundation, our Careers Portal and the upcoming Dyson Institute complete the set of platforms that the growing Digital IT team support.


You’ll be working within the Digital IT team, alongside our developers, testers and UX analysts, as well as amongst the wider business. As the first port of call for many incoming requests, you’ll need to develop strong relationships across our Group commercial functions, in-market commercial and content teams and within the RDD function.

Supported by an analyst, you’ll be responsible for the initial triage and allocation of issues within the digital platform, working closely with the Group IT function where issues span multiple systems. The ability to quickly, efficiently and accurately move issues through the process is a must.


You’ll be familiar with synthetic monitoring tools and experience of Splunk would be a real nice-to-have. Real-time visibility of the status of our systems is hugely important, as is a reliable alerting mechanism to ensure the right people know the facts and you’ll have experience of delivering this type of solution.
You’ll be responsible for managing our on-call provision, ensuring that resource is available 24/7, managing the rota and identifying where additional cover (e.g. for Black Friday) is needed. We’re looking for a smart, quick-thinking, digital enthusiast; accustomed to working in a fast-paced, rapidly changing environment with a get the job done mentality. You might have some formal IT Service background, but it’s not essential.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 15-May-2017

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