Description and Requirements

As the first port of call for many incoming requests, you’ll need to develop strong relationships across our Group commercial functions, in-market commercial and content teams and within the RDD function. You’ll be responsible for the initial triage and allocation of issues within the digital platform, working closely with the Group IT function where issues span multiple systems. The ability to quickly, efficiently and accurately move issues through the process is a must, as is the ability to work with other areas of IT as the web platform interfaces with our front and back office platforms and beyond.

Market Overview:

Bristol is home to over 300 people who work across Software and Owner Experience functions. The site has fantastic views of Bristol and is a modern collaborative space offering great access to cafes, shops, restaurants and transport links. The site is within easy reach of both the Cotswolds and cities like Bath and Swindon along the M4 corridor.

Function Overview:

Dyson’s Global IT applications service has end to end accountability for the design, delivery and support of all business applications enabling Dysons global commercial, operational and enterprise business process. Forming a large proportion of the IT Function, the team are arranged into investment areas including Owner Experience & Retail, Supply Chain, Manufacturing, Finance & compliance and People and collaboration.

Accountabilities:

  • Customer focused globally, with the ability to explain technical issues to all levels of audience, whilst managing stakeholder expectations.
  • As well as triaging and allocating issues, we’ll also need you to get your hands dirty, providing fixes, managing comms and working closely with internal teams to help them work efficiently.
  • Contributing to transforming Dyson IT into a strategic function by being responsible for the initial triage and allocation of issues within the Owner Experience web platform.
  • Working to accelerate the wider Dyson business by having the ability to quickly, efficiently and accurately move issues through the process and hold the ability to work with other areas to resolve issues as the web platform interfaces.

Skills:

  • You will have some IT Service background, with experience of content management systems, HTML, CSS or JavaScript being an advantage.
  • Proven customer service experience
  • Strong knowledge of content management systems
  • In-depth understanding and knowledge of business and technology trends

Benefits Overview:

  • 27 days holiday plus eight statutory bank holiday
  • Pension scheme
  • Performance related bonus
  •  Life assurance