Director of Direct Fulfillment

Starting salary will be based on experience and credentials.

Chicago, IL


The Director, Direct Fulfillment is responsible for all operations pertaining to direct logistics ensuring customer satisfaction, customer retention, network optimization and full implementation of related tools and processes.  They plan, implement and control the efficient flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements.

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.


Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

The Director, Direct Fulfillment supports the organization through directing and overseeing all aspects of the organization's e-commerce logistics policies, objectives, and initiatives. This position will develop service level standards focused on response times and issue resolution.  As a leader in the Supply Chain organization, this role will be relied upon to develop and implement strategies in alignment with the company’s overall goals and objectives.


This role will work closely with the Digital & Direct Team, Vendor Partners and Shipping Services Suppliers to support smooth and efficient operations. This includes supervising Dyson’s logistics service providers and working with both internal and external customers on problem resolution as it pertains to e-commerce logistics operations and transportation.  The Director, Direct Fulfillment is responsible for continually improving service while looking for ways to reduce costs through process improvement, network optimization and standardization across Dyson’s US logistics operations. In addition, this role will help build the roadmap for innovation in delivery experience and establish key partnerships to ensure Dyson remains an industry leader.

Essential Job Functions, Duties and Responsibilities:

• Responsible for driving the strategy and managing the e-commerce supply chain plan and the flow of work through the teams involved in the Dyson online channel

• Develop customer and business strategies that align with both supply chain and sales objectives which result in customer satisfaction, increased sales revenue and market share growth

• Implement e-business initiatives within region and ensure a high level of end-user engagement.  Actively collaborate and coordinate with global e-business team to ensure alignment

• Develop Industry benchmark on Direct Delivery (Speed, Convenience, Customization and Experience)

• Work with Dyson IT/Systems Teams to achieve delivery experience

• Analyze, design and implement Dyson’s direct business logistics network

• Extend the delivery experience to other direct channels – offline and online including Marketplace, call center/chat, DSC’s and our stores

• Provide logistics operational support for special projects executed with Dyson’s 3rd party logistics providers

• Work cross-functionally with Dyson internal teams to determine the scope, timing and requirements of a project

• Develop and maintain periodic reports and KPIs

• Play a critical role in P&L reviews and strategic planning/forecasting

• Properly control and manage multiple project status and communicate with executive team members as appropriate to perform project status update and to flag project concerns and risks

• Huge emphasis on increasing picking efficiency to increase operating margin for all e-commerce orders

• Participate in global teams/networks as it relates to direct logistics and provide input


Education and Experience:

·  Bachelor’s Degree required

·  Master’s Degree preferred

·  At least seven (7) years' experience in logistics or related field

·  Strong computer skills, including MS excel and SAP

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 8-Feb-2018

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