3rd Line Technical Support Lead

£Competitive + Bonus + Benefits + Gym

Malmesbury

Description

The main purpose of the Technical support lead role is to provide 2nd and 3rd line support and build of the company’s desktop environment through their team

Market Overview

Tucked away in a quiet corner of Wiltshire, but only 15 minutes from the M4 and well connected by rail, our Malmesbury HQ is home to more than 3,500 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, it’s an inspirational place to work and the Digital team is based in the most recently built, agile workspace.

Function Overview

Supporting 10,000 users globally and an increasing number of endpoints the End User Computing Team maintain everything that the client touches at a  2nd and 3rd line level. Across desktop and mobile using technologies and applications including Apple, Microsoft, Skype for business, Polycom, Airwatch, Casper, SCCM, SNOW and much more. Managing all assets whether hardware, software or license the team are fast paced, technically astute and understand the importance of service.

Accountabilities

The main purpose of the end-user computing team lead role is to provide 2nd and 3rd line support and build of the company’s desktop environment through their team. This environment contains Microsoft Windows and Apple solutions including desktop, laptops, virtual desktop and mobile. This further incorporates upholding the hardware standards and security within the standard desktop platform, architecture and the software distribution infrastructure, Mobile Device Management systems and Virtual Desktop Infrastructure. 

Skills

We are looking for someone that comes from a similar Technical Support lead role with a proven track record for line management, motivation and people development. A track record of successfully managing an end user devices function, ideally in a global organisation. Your experience will be proficiently in knowledge of the IT infrastructure (hardware, databases, operating systems, local area and Wi-Fi networks etc.) and on Microsoft Windows client, System Centre Configuration Manager, Exchange and Skype for Business hybrid environment, Office 365, Enterprise Mobility Suite, iOS device, Mobile Device Management, PowerShell automation.


Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 17-Oct-2017

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