Field Service Engineer - Bedford

£22,000- £24,000 + Sales bonus + 27 days holiday + pension

Bedford

Description

It’s a great life on the road, meeting customers, bringing their well-loved Dyson products back to tip-top condition and selling new Dyson products to them.

Repairing and servicing all Dyson products within customers’ homes within your designated territory, you will show them really professional customer service and after-sales support.

You’ll thrive in your virtually self-employed status, normally working from your own home. With a basic 39 hours per week there will also be some weekend calls, you will work one Saturday in four with a short finish on Fridays to compensate. However, you’ll need to be flexible because there will be times when you are asked to travel to other adjacent areas and customers often ask for your visits to be booked outside of normal working hours.


The areas you would be covering are MK, NN ,PE postcodes

Market Overview

The Great Britain and Ireland Field Service department is a key player in Dyson’s overall success, working directly with our Owners to provide great customer service, drive loyalty, demonstrate and sell our latest technology and deliver great results. The Field Service team is regarded as one of the most exciting teams in the business, comprising of over 140 expert engineers with full UK coverage and a specific workshop facility for out-of-field repairs.

Function Overview

Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Field Service team can’t answer. And there’s no fault our Field Service engineers can’t fix.

Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems.

Accountabilities

Meeting sales targets will be a big part of your day, offering your customers consumables, warranty policies, accessories and machines. You’ll need to be totally open to new ways of working, embracing exciting new technology as we develop it. You must have face-to-face Customer Service experience, sales ability and good electro/mechanical skills. A natural problem solver with great attention to detail you should have great interpersonal skills and faultless time-management. A clean driving license is of course essential; able to navigate in unfamiliar areas you must control your van stock and maintain documentation.

Skills

This is a great opportunity if you are keen to be mobile, meet people of all types and relish a high level of job satisfaction. We believe in nurturing talent and challenging people, so you'll get all the support and mentoring you need to succeed


Benefits Overview

Dyson offers competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, 27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 20-Jun-2017

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