Field Service Engineer - Launceston/Callington/Liskeard/Bodmin
£22,000- £24,000 + Sales bonus + 27 days holiday + pension
Repairing and servicing all Dyson products within customers’ homes within your designated territory, you will show them really professional customer service and after-sales support.
You’ll thrive in your virtually self-employed status, normally working from your own home. With a basic 39 hours per week there will also be some weekend calls, you will work one Saturday in four with a short finish on Fridays to compensate. However, you’ll need to be flexible because there will be times when you are asked to travel to other adjacent areas and customers often ask for your visits to be booked outside of normal working hours.
postcode you would be covering PL.
The Great Britain and Ireland Field Service department is a key player in Dyson’s overall success, working directly with our Owners to provide great customer service, drive loyalty, demonstrate and sell our latest technology and deliver great results. The Field Service team is regarded as one of the most exciting teams in the business, comprising of over 140 expert engineers with full UK coverage and a specific workshop facility for out-of-field repairs.
Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Field Service team can’t answer. And there’s no fault our Field Service engineers can’t fix.
Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems.
Meeting sales targets will be a big part of your day, offering your customers consumables, warranty policies, accessories and machines. You’ll need to be totally open to new ways of working, embracing exciting new technology as we develop it. You must have face-to-face Customer Service experience, sales ability and good electro/mechanical skills. A natural problem solver with great attention to detail you should have great interpersonal skills and faultless time-management. A clean driving license is of course essential; able to navigate in unfamiliar areas you must control your van stock and maintain documentation.