Front of House Lead

£25,000 - £28,000 + 27 days holidays + bonus + pension + Free onsite gym

Malmesbury, Wiltshire

Description

As the Front of House Lead you will supervise and engage your team to provide the highest level of client care and personal service to all which includes visitors, customers and internal stakeholders. This role would supervise the reception and switchboard team and the newly created Helpdesk function.

Market Overview

The building is the heartbeat of Dyson. Over 1,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.

Function Overview

Our front of house team consists of two receptionists who are responsible for providing a friendly and helpful face to all guests visiting the Dyson HQ. This is an important role, ensuring first opinions of the company are of a professional manner.

Accountabilities

Main Duties and Responsibilities

  • Put procedures into place to ensure the Reception, Switchboard and Helpdesk operations are effective and efficient, and the reception area is maintained, professional and presentable

  • Creating a warm and welcoming environment while remaining professional.

  • Manage the flow of visitors through the reception area.

  • Taking appropriate action to address customer service issues.

  • Maintain security by following safety procedures and controlling access via the reception desk.

  • Ensure that all documentation held in the team drive is kept up-to-date.

  • Ensure that any events affecting the reception area are pre-planned to a level that supports them to run smoothly on the day. This will involve liaising with the organizer of the event to discuss the requirements, and to liaise with the service providers that are responsible for the delivery of the porterage, cleaning, fabric and maintenance.

  • Contribute to the on-going development of the services delivered by the team to the business, identifying innovative and efficient ways in which to deliver world class service

  • Providing detailed and insightful reports on team activity.

     

  • Motivating, supervising and developing the team to enable them to meet current and future team and business needs

  • Coaching the Receptionists to develop their ability and strengths and provide feedback on performance

  • Managing absence and return to work in accordance with company policies

  • Communicating and monitoring objectives and KPI targets to set benchmark for success to encourage growth and continuous improvement

  • Support with company-wide meetings and events as required.

Skills

  • An eye for perfection – nothing will be out of place under your watch

  • Excellent communication skills

  • A track history of building strong working relationships with all levels.

  • Strong Microsoft skills

  • Customer focused -  ability to engage with other people to create empathy and rapport

  • Professional approach and excellent presentation skills.

  • Previous experience of managing a team.

  • Ability to manage multiple priorities.

  • A proven track record collating managing information.

  • Previous reception experience, ideally with an international/global organisation.

  • Previous experience managing a helpdesk is desirable.

Benefits Overview

Dyson offers competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, 27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 6-Oct-2017

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