HR Operations Manager


Senai, Johor


Dyson began in 1993 with James Dyson and a handful of engineers questioning everyday products, thinking differently and making them better. We are now the world's number one vacuum cleaner manufacturer in the UK, US, Tokyo, Western Europe and Australasia. We've even branched out to improving commercial technology that frustrates us.  The Dyson Airblade hand dryer dries hands in ten seconds, it is also the most hygienic and energy efficient hand dryer available.

Market Overview

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations,  finance, creative and HR.

The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview

Dyson sees every hire as long term. Relentless in growing the business through our people, we treat everyone as ‘part of the family’ from day one. Our HR Operations team support each individual Dyson journey: from welcoming new starters, to supporting them as their careers develop. If anyone does decide to leave, it’s their job to get to the bottom of it – advising the business on what can be done to constantly improve the Dyson experience. Today, armed with advanced new technology, HR Operations is embracing new challenges and rapidly evolving into a fully global function.


The role will work closely with the HRBPs and other HR sections to develop HR operational priorities. The role will require the individual to maintain a fine balance between strategy and operations and managing HR Operations team in Malaysia. Provide professional Human Resources advice and support where appropriate.

Operational Functions

  • Ensure execution of onboarding process such as induction program, SEA New hire announcement, completion of probation review, JDF and others.

  • Ensure execution of off-boarding process such as updating Dyson People, exit clearance and notification to the respective stakeholders.

  • Expat and foreign employees’ management- Ensure work permit applications and immigration matters are processed on a timely manner.

  • Maintain accurate personnel files and records by keeping the HR Database up to date.

  • Work closely with Finance on payroll matters and ensure accurate information send to payroll team in timely manner. Review payroll and HR processes where necessary

  • Review any Internal/External audit findings/issues which related with HR Operations and ensure that they are address accordingly.

  • Insurance:

    • Manage and work closely with insurance brokers on the yearly renewal process for  Group Insurance Plan.

    • Ensure insurance activity such as GHS, GPA and GOP claim run smoothly and no operational issue or service interruptions.

    • Maintain accurate insurance information in HR Share Point

  • Support business initiatives through participating in multi-function project teams as required.  

  • Managing country team and overview work done in SEA HR Operations

HR System

  • Maintain accurate information in the HRIS system

  • Provide SEA monthly headcount report SEA attrition to HRBP and any other HR report where necessary

Compliance, Policies & Procedures;

  • Work with in house legal team to ensure legal compliance.

  • Act as liaison to governmental compliance agencies as required.

  • Responsible for reviewing procedures and policies, employee handbook and ensuring they are updated, in line with industries best practices and legally compliant.

  • To maintain a full and up-to-date knowledge of employment law and human resources best practice

  • Reviewing SEA HR Operations processes 

Employee Relations

  • Establish and manage employee well ness programs.

  • Work closely with Communication Team on employee communication channels. Establish and run employee engagement activities such as People Champion

  • Managing disciplinary and grievance case

Industrial Relations Matters

  • Attend industrial court/IR related matters pertaining to employee dispute and mitigation meeting.

  • Maintain in depth knowledge of legal requirements related to HR, reducing legal risk and ensuring regulatory compliance


Working closely with the Talent Development Team in assisting in the delivery of manager Orientation Program, induction program etc.

Compensation and Benefits

  • Provide market best practices in terms of employee benefits and welfare.

  • Work closely  with  the  Rewards team  in reviewing and  proposing  innovative benefit solutions in Malaysia



  • Progressive experience in the HR generalist or operations
  • Has worked within a matrix environment and structure within a global organization
  • Experience of working in a technology organization –  Manufacturing/ Operations would be desirable
  • Experience of working within an entrepreneurial organisation would be desirable
  • People managers and experience managing direct reports
  • Degree or equivalent - Recognized accredited HR related qualification.




  • High  level of communication skills both verbal and written
  • Commercial awareness
  • Project management skills
  • Strong relationship building and influencing skills
  • Coaching skills and a passion for developing people
  • Strong business acumen
  • An understanding of change management both operationally and strategically
  • Strong knowledge in local labour law




  • Strong starter who drives things to logical conclusion
  • Has impact, gravitas and credibility with HR colleagues and leaders at all levels
  • Comfortable challenging status quo
  • Results driven
  • Able to generate innovative HR solutions
  • Positive “can do” attitude
  • Strong team player
  • Ability to think on your feet
  • Open, practical and pragmatic

Benefits Overview

Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 5-May-2017

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