Head of Operations - Service and Repair

£competitive salary + bonus, pension, healthcare

Amsterdam, Netherlands


As the Head of Operations you will be responsible for the implementation and ongoing management of the repair and refurbishment capability across Central Europe. You will retain full ownership for the transformation of our current repair and refurbishment activity, encompassing people, process, systems for our 3rd party and in house solutions. The role can be based out of our office in Amsterdam, or Paris.

Market Overview

Dyson is rapidly expanding; in its new and core categories, and across all of its global markets. The next four years are going to be Dyson’s biggest and busiest yet. By 2020, we'll be hitting £4 billion in revenue. We'll have brought in 5,000 more people. And we'll have launched a further four brand new product categories. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is now thinking about the best ways to organise itself and manage its exciting new product ranges to best effect.

Function Overview

The Operations and Planning team are the key liaison between manufacturing teams in Singapore and Malaysia, and local markets across the the world. They work closely with manufacturing teams to ensure that the right products are going to the right place at the right time.


As we continue to grow, so do the number of Dyson owners. We take our post-sale commitment to our customers very seriously. And so will you, as you take ownership of the transformation of our repair and refurbishment activity across Central Europe. Your vision will help us create an efficient and scalable operation – covering everything from the people and processes to the systems for our 3rd party and in-house solutions. Driving the strategy for continual improvement, you’ll build the relationships, develop industry benchmarking, monitor support functions and ensure our market technology and infrastructure is best in class. And you’ll do this all whilst managing budgets, and guaranteeing that all quality, legal, and health and safety compliance related matters are adhered to. Nothing less than excellence across the board is acceptable. 


We’ll be looking to you to build strong relationships across all our markets. So, you’re going to need the kind of experience that will inspire people to sit up and take notice. First there’s your background in service and repairs. This is closely followed by your commercial and operational management experience of managing in-house and third-party providers across a European environment. This will then be backed by a relevant degree and formal project management knowledge. But, as important, is the kind of person you are. Your attention to detail, strong analytical and sound business management will drive our business forward. This will be helped along by your strong communication, presentation, interpersonal, influencing and conflict management skills which will gain the support of those around you. You’ll also need to have excellent written and verbal English, as well as strong written and oral Dutch and/or French.

Benefits Overview

Dyson is different. It’s certainly not for everyone. But if you want to work for a company that trusts and empowers its people to make the impossible possible, welcome to Dyson. To show you how much we appreciate what you bring to our business, we keep an eye on the market to ensure salaries and pensions are competitive. You’ll also enjoy a company bonus, generous leave and life insurance. And our culture’s something we’re proud of too. Rapid professional and leadership development, flexible hours and a relaxed dress code are just some of the other reasons our people join, and stay. It’s all geared up to bring out the best in you.

Posted: 1-Jun-2018

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