Head of Quality Management Systems and Improvement

£Competitive + 27 Days Holiday, Pension, Bonus



The Head of Quality Systems and Improvement will be responsible for building a new function with Global Quality & Reliability aimed at improving quality processes across Dyson.

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology). The building is the heartbeat of Dyson. Over 1,500 people, including James himself, spend their days strategising, inventing technology and telling the Dyson story to the world.

Function Overview

Dyson machines are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever.


The Head of Quality Systems and Improvement will build and lead a new team within Dyson aimed at improving quality processes across Dyson (including within the quality team itself).  You will manage, audit and improve business-wide quality management systems across all categories.

This is an influential position that reports to Director level and impacts the way we operate across many business functions, especially the product development and manufacturing areas. Success will be indicated by the quality functions being shown, through benchmarking, to be at sector best practice levels.

Key Responsibilities

  • Develop and agree strategy, resource and budget for the quality improvement team with the Global Quality and Reliability Director
  • Use benchmarking to identify quality improvement opportunities across Dyson.
  • Define, agree and drive projects to realise quality improvements.
  • Identify needs for quality training (internal and external to quality) and drive development and delivery of such training.
  • Raise profile of quality within Dyson and its supply chain.
  • Assess, manage and improve quality systems across all Dyson functions.
  • Recruit, lead and manage a team to deliver the strategy
  • Build and direct a technically strong and influential team that supports others (internal and external to quality) in improving quality processes.
  • Communicate quality leadership material at exec level.


Capable of effectively communicating with and gaining respect with technical and non-technical stakeholders. Extensive experience of operations, quality, engineering or project management Effectively managing diverse technical improvement teams. Working with and influencing different parts of an organisation. Extensive and demonstrable experience in an engineering environment, including design and manufacturing quality of a range  of business environments, including ones subject to strict regulation. Degree in Engineering or similar.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 24-Apr-2018

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