IT Infrastructure Engineer
senai, johor- malaysia
This role will allow the SEA IT team to support the growing business requirements and infrastructure initiatives that are being deployed as part of the global IT strategy.
Main Accountabilities and Supporting Activities:
The candidate’s responsibility will include providing technical expertise to support the IT infrastructure environment across the South-East Asia offices. This will include Active Directory Domains, Exchange email systems, HP Servers running Windows 2012, VMWare virtualization platform and network infrastructure (WANs, LANs and WLANs) as well as 2nd and 3rd line support to the Service Delivery team.
Key responsibilities include:
Support of Dyson Infrastructure solutions.
Involvement with core infrastructure upgrade projects (such as network upgrades, server builds, office setups).
Participation in the process and documentation improvement projects scheduled.
Provision of Infrastructure daily support activities, including:
Backup and Restore of systems and files using Commvault
Proactive monitoring of Networking, Telephony, Server hardware and Operating Systems
Maintaining the data centre environment
Provide technical assistance and problem determination of the core technologies utilized within the organization including but not limited to:
Microsoft Desktop Operating Systems and Applications
Microsoft Exchange Server and VMWare platform
Provision of second and third line support for the Dyson IT Service Desk.
Occasional After Hours and weekend support is required
Provide system administration for:
Dyson Group Microsoft Active Directory
Microsoft Exchange Server
Server Room and Data Centre monitoring systems
Participate in, and at times lead Infrastructure based projects to implement new systems and technologies.
Involvement with implementations by 3rd parties, from initial supplier selection, through commercial agreement until final project completion.
Participate in projects to improve systems, processes and service delivery quality within the team, department and wider business.
Liaise and if required escalate with team to provide knowledge transfer to ensure a consistent level of systems understanding is achieved.
Publish, improve and manage internal I.T. documentation.
At least 3 years of experience working in an infrastructure delivery and support role.
Degree in IT / Computing
Microsoft Windows Server 2008 / 2012:
Bare Metal Builds (Essential)
WINS / DNS / DHCP (Essential)
Domain Model (Essential)
Login Scripts (Desirable)
Fault Finding (Essential)
Creation of guest builds
Virtual System Centre
Experience in Server Room Operations and server room monitoring systems
Experience in Solarwinds network monitoring systems
Understanding of the following Networking technologies:
Public IP routing
Switches / Routers
Basic Cisco commands and configuration of switches
McAfee Enterprise Firewall Experience
Supporting MPLS circuits
Strong hardware experience, including:
Configuration of HP Servers (Essential)
Exposure to VOIP Solutions
Dynamic and enthusiastic personality, combining flexibility and creativity.
Ability to offer solutions to various I.T. related problems, at times when under pressure.
Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills.
Commitment to constant quality improvement.
Excellent written and spoken communication skills, including the ability to produce technical documentation when required.
Ability to travel within Singapore, Malaysia, Philippines and the United Kingdom.
Ability to lift up to 50 lbs.