Description and Requirements

Acting as a valued business partner, implementing best practice and industry standards that help establish an innovative, solutions focused and agile IT service.

Market Overview:

Dyson is a global technology company founded in 1993 in Malmesbury, UK. Over 10,000 people, including James Dyson himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. It's all about better ideas and better technologies to solve other people problems.
Since 1998 Dyson can be found on the German market. Over 130 people are now responsible for the marketing and selling of Dyson's products.

Function Overview:

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.  
Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

Accountabilities:


  • Driving the delivery of regional Information Technology (IT) that optimizes quality and cost efficient business and operational outcomes
  • Designing, developing, implementing and coordinating systems, policies and procedures in line with the global IT strategy, working closely with the Group IT functions
  • Performing role of interface between local top management and IT management at Europe regional and corporate HQ level
  • Agreeing costs, timescales and standards to be met and monitoring these through the project utilizing the established global IT project and programme management methodology
  • Planning, delivering and supporting IT infrastructure operations for Dyson
  • Providing leadership for delivery of 24/7 service operations and KPI compliance
  • Supporting the rapid build out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required
  • Establishing and maintaining strong, strategic partnerships with vendors and service suppliers
  • Coordinating resources with the IT project management office (PMO)
  • Ensuring all project deliverables, budgets and timelines are met
  • Monitoring performance against targets and deliverables for all contracts
  • Communicate all operations issues and impacts to Head of Service Operations and key regional stakeholders
  • Take responsibility for customer escalations and act as a point of escalation 
  • Analysis of performance leading to service changes and improvements to increase user outcomes/level of satisfaction/perceived value of the service
  • Collaboratively working with IT Managers, Service Operations Managers in other regions and the Head of Service Operations to continually refine and improve Operations procedures, policies and standards to conform to best practise (ITIL)
  • Collaboratively working with IT Managers, Service Operations Manager in other regions and the Head of Service Operations to continually refine and improve Incident, Problem, Change, Service Request and Knowledge Management processes and procedures with best practice

Skills:

With experience in a similarly dynamic, international role and complex organisation, you’ll have a proven working knowledge of leading an IT function in the region working as part of a global matrix managed team.
  • Strong business stakeholder management
  • Experienced in managing third parties
  • Experienced in working in a matrix management structured organization 
  • Excellent organizational and planning ability
  • Excellent cross functional team management skills
  • Written and verbal skills - able to communicate at all levels of the business 
  • Presentation skills – able to communicate  confidently in front of a varied audience and to key internal and external stake holders including retailers and Dyson distributors
  • Strong service management skills
  • Budget planning & accountability
  • Willingness to travel extensively to build expertise

Essential:
  • A minimum of 5 years of relevant experience
  • Fluency in German & English
  • Btech / Mtech / or BCA / MCA and relevant certifications in IT
  • Experience managing IT projects using a structured project delivery approach

Benefits Overview:

  • 30 days holiday
  • Pension scheme
  • 24/7 accident insurance
  • Company bonus scheme
  • Flexible working hours
  • Homeoffice
  • Relaxed dress code
  • Free on-site parking or subsidized job ticket
  • Discount on Dyson machines and Corporate Benefits
  • Subsidized sport activities