IT Manufacturing Support Engineer

Competitive

Calamba, Laguna Philippines

Description

This role will be involved in the day to day manufacturing operations including the support of all storage, servers, networking and communication platforms across the Dyson PH.

Market Overview

Dyson has embarked on a journey to expand its manufacturing base. We have set up a new world class high tech manufacturing facility in the Philippines. As a result, we are recruiting a strong IT Technical Support engineer for manufacturing to serve as the first contact point for IT-related issues at the production lines in Dyson PH.

Function Overview

Must ideally possesses excellent written and verbal communication skills in order to effectively communicate and resolve issues within the organisation. Must be self-motivated with the ability to recognize and respond to the changing needs of this very fast paced and highly demanding environment. Out of hours support may be required for ad hoc incident resolution and projects/service request completion.

Accountabilities

  • To provide an excellent support service to users locally onsite

    • Maintains, monitors, and supports IT connectivity in the production lines, including reports.

    • Maintains, monitors, and supports PCs deployed in the production lines

  • Quickly identify and resolve incidents

  • Coordinates and works on multiple cross-functional base work initiatives and projects.

  • Documents discussion and agreements.

  • Works with project teams to understand business needs.

  • Works with engineers to understand technical requirements.

  • Participates in business requirements meetings as needed.

  • Communicates events to stakeholders, IT teams, and leadership.

Skills

  • Dynamic and enthusiastic personality, combining flexibility and creativity.
  • Ability to offer solutions to various I.T. related problems, at times when under pressure.
  • Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills.
  • Commitment to constant quality improvement.
  • Excellent written and spoken communication skills, including the ability to produce technical documentation when required.

          Benefits Overview

          Dyson Philippine monitors the market to ensure we offer a competitive salary and management bonus. Beyond that, you’ll enjoy comprehensive medical care and insurance. But financial benefits are only one part of a successful career at Dyson. Professional growth, leadership support and new opportunities abound, driven by regular dialogue and international training. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realizing ambition.

          Posted: 12-Apr-2018

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