IT Services Transition Lead

£Competitive + Bonus + Benefits + Gym

Malmesbury

Description

As part of the IT Services Leadership Team the IT Services Transition Manager will ensure we deliver World Class IT services to the business. They will help to drive a strong team culture which is focused on customer service supported by your peers - Head of IT Services, Head of Infrastructure and Head of Security

Market Overview

The building is the heartbeat of Dyson. Over 2,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.

Function Overview

There was a time in our history when all people knew Dyson for was vacuums. But what began with one man and one idea inside a coach house in Wiltshire, has since transformed into an 8,000-strong global technology company spanning multiple product categories and more than 70 countries around the world.

But the transformation of Dyson is far from over. Our technology pipeline stretches 25 years into the future, and will see more new product categories emerge – four by 2020 alone. Dyson’s place in the connected world sits at the heart of our strategy – our future is increasingly centered on digital technologies that are intelligent and connected. We have made our first steps into this world with Dyson 360 eye™ robot and Dyson Pure™ Cool Link™. The future is a world where we can constantly learn about our owners from their interactions with our products. These are enhanced product functions, which will allow us to manage a much more personalised relationship with our owners, deliver a perfect Dyson experience and importantly make our products even better.

Our culture is unique. It's not easy or comfortable. It's certainly not for everyone, but if you thrive on challenge and are excited by change – it could be for you.

Accountabilities

Reporting into the Group IT Services Director this role will help define and deliver a coherent service strategy helping drive this technology transformation for our digital platforms to our consumers across the globe

As part of the IT Services Leadership Team the IT Services Transition Manager will ensure we deliver World Class IT services to the business. They will help to drive a strong team culture which is focused on customer service supported by your peers - Head of IT Services, Head of Infrastructure and Head of Security

Skills

We are looking for someone with significant experience managing teams in a service focused IT Support environment to business consumers, and evolving IT service organisation in a growing business who can demonstrate experience of managing suppliers to provide service to KPIs, and optimising cost and team size. You will come from all things service and have a wealth of commercial experience managing teams in a service focused IT Support environment, and evolving IT service organisation in a growing business.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.
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