Learning and Development Manager
£35,000 - £45,000 + 27 days annual leave + pension + additional benefits
Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.
You will be –
Leading and developing the existing training team by coaching, leading, managing and motivating to ensure that the highest level of training is being delivered
Acting as a role model for the Trainers to create and reinforce a proactive, positive, professional and respectful culture across the Contact Centre
Coaching the Contact Centre on best practice in line with Customer Service Standards and company processes
Maximising the impact of Induction Training by evaluating materials and tools
Devising and setting the training strategy within the Contact Centre, ensuring stakeholder involvement to understand and drive skills development across all areas and at all levels.
Conducting thorough training analysis to design and deliver an effective programme with appropriate modules
Working collaboratively with Group and Market teams to support the launch of new products and key activities
Working with Human Resources on Line Manager capability e.g. conducting 1:1s, giving feedback etc. and own the Management Development Programme.
Leading sessions at monthly Managers meeting to develop overall management capability.
Supporting the wider Contact Centre Management Team to ensure that meaningful career conversations happen and PDPs are in place to support individual development and succession planning.
Previous exposure to a Customer Service environment is preferred
Relevant qualification in training delivery is desirable but not essential
Training design and delivery in large, matrix organisations
Product and soft skills training
Understanding the sales through service model
Understanding of standard Contact Centre working practices
Dyson offers competitive salaries, 27 days annual leave and pension contributions. Professional opportunities, leadership development and a relaxed dress code are just some of the reasons Dyson is different.