The Inbound Logistics Operations Manager

Starting salary will be based on experience and credentials.

Chicago, IL


This position is responsible for following and steering all ocean and air container shipments from Asia to the Americas in cooperation with Group Logistics, Supply Planning, Dyson’s Contract Manufacturers Dyson’s 3rd party warehouses.  

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.


Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

Logistics supports the organization through detailed logistical analysis and reporting. It is the role of the Logistics function to ensure customer logistical compliance, provide operational support to Dyson’s third party logistics providers, and to provide support for our customers, and our warehouses.


The Inbound Logistics Operations Manager will manage the customs clearance process and track and trace shipments from overseas to the final locations within the Americas.  Responsible to facilitate, analyze, and assist Dyson’s compliance with US Customs regulations.


Essential Job Functions, Duties and Responsibilities:

  • On-time and cost efficient movements of ocean containers and air freight from Dyson’s contract manufacturers to Dysons 3rd party warehouses and customers
  • Monitor and report Dyson’s performance against KPIs
  • Work with our customs broker to ensure customs compliance
  • Track & trace inbound shipments and proactively follow up as required to ensure desired service results
  • Communicate late deliveries and update delivery schedule accordingly
  • Identify logistics inefficiencies or service deficiencies and implement improvements – examples include managing inbound detentions and demurrage
  • Manage shipment exceptions, shipment prioritization and expedited shipments
  • Process development and implementation (both internal and external)
  • Lead projects as assigned – examples include direct container deliveries and software to improve visibility
  • Be available afterhours and weekends to provide logistics coverage in case of service issues
  • Work cross-functionally with Dyson internal teams to determine the scope, timing and requirements of a project
  • Review project with 3rd party warehouses to ensure plan is properly executed, timelines are met, and project is completed in line with the budget
  • Recap status of all current and upcoming projects to warehouses and Dyson’s internal management

·        Audit logistics reports for validity and reasonableness; identify potential problems and proactively formulate solutions

·        Analyze and summarize logistics, operations, and freight costs; investigate and report what’s driving any significant variances to budget


Key Outputs:

  • Work with internal and external customers to ensure optimal outbound logistics by establishing a proactive problem solving process
  • Effective shipment follow-up and expediting
  • Implementation of cost effective solutions which maintain service levels
  • Create an environment of continuous improvement by measuring performance of suppliers as well as leading logistics related projects 


Functional Competencies:

  • Supply Chain Management
  • Knowledge Related to Relevant IT Tools
  • Process Handling
  • Logistics Understanding
  • Vendor / Supplier Management
  • Capacity Planning and Management
  • Supply Performance Measurements and Balance
  • Supply chain understanding
  • Supply chain proficiency
  •   Ability to work both as an individual and in a team environment to resolve issues
  •  Must be well organized, detail oriented, and multi-task
  • System design and development
  •   User testing for systems

Major Challenges:

  • Providing a high level of service to customers under all market conditions while maintaining logistics costs at a reasonable level – balancing service and cost.
  • Ability to operate and multi-task in high pressure, time sensitive situations

Education and Experience:

  •        Bachelor’s Degree or equivalent experience
  •         5 years of international logistics and trade compliance in consumer products
  •         Strong computer skills, including MS excel and SAP

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.
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