National Education and Training Manager

Starting salary will be determined based on experience and credentials.

Chicago, IL USA


The National Education and Training Manager will have oversight and accountability for the overall training function for Field Sales across the United States.  They will develop, operationalize and implement a comprehensive training program for all field based activities for Dyson Experts.  This training program will drive consistency and excellence in delivering an impactful demonstration and best in class customer service.

Market Overview

Dyson sells products in 71 countries, and it employs almost 6,000 people globally, one third of whom are engineers and scientists. The face of Dyson is changing rapidly. Three years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today its digital motor powers cordless vacuums, robots, hand dryers, bladeless fans, humidifiers, purifiers and heaters around the world. This is just the beginning; we just launched our new Supersonic Hair Dryer and have a plan to launch many other new products over the next 3 years.

Function Overview

Our Retail Sales teams epitomize the entrepreneurial spirit that has defined Dyson since day one: ambitious, commercially savvy, and strategically agile. We work with some of the world’s biggest retailers, implementing the most profitable long term business plans and driving innovative ways to put our technology into more hands. It requires managing multiple networks of Dyson people. And overseeing many different retail areas – from in store fixtures to online activation. It takes ownership, courage and tough negotiations. Being constantly driven to see clearer solutions and drive better sales.


Design, implement and lead the training program for all Field Based sales activities

  • Manage a team to design and implement dynamic training strategies and programs to ensure consistent execution of Dyson programs at retail store level for Dyson Experts and third party retailer associates 
  • Strategically align training programs  to support company goals, marketing programs, and branding requirements 
  • Collaborate with Human Resources and leadership team develop foundational training to foster employee engagement and development 
  • Develop product knowledge training demo training toolkits and all training materials including participant and evaluation materials
  • Collaborate with global training partners to create consistent yet market relevant training content 
  • Research consumer shopping habits and develop ways to drive best in class shopping experience
  • Develop training capabilities in field sales teams; train the trainer 
  • Training delivery 
  • Develop a program to measure and analyze training results 
  • Work in field regularly to get real time and hands-on feedback, ideas, measures, etc.

Fulfill other duties as required

  • Relish the opportunities to pick up new activities that fall broadly in the purpose of the role 
  • Take initiative to think outside the box and identify opportunities for improvement 
  • Identify problems and find solutions  


  • Bachelor’s Degree required
  • Prior experience developing training programs with successful results is required
  • 5+ years of management experience, with a minium of 3 years of experience training field sales teams is required
  • Experience with various LMS and learning platforms is required 
  • Strong selling skills training background
  • Experience in working and understanding retail; Prior field sales experience is preferred 
  • Experience in analyzing data and identify trends
  • Previous experience of creating training material and plans
  • Experience in developing retailer joint business plans / strategies
  • Exceptional communication skills - Written and verbal skills - able to communicate at all levels of the business 
  • Excellent organizational and planning skills 
  • Presentation skills – able to present confidently in front of a varied audiences.
  • Ability to manage a budget and prioritize 
  • Ability to work in a fast paced and challenging environment
  • Meeting management and group process facilitation skills
  • Ability to represent the Dyson brand and uphold its integrity
  • Attention to detail and accuracy
  • Highly proficient in Microsoft Outlook, Word, Excel, PowerPoint
  • Strong analytical and math skills
  • Ability to build strong business relationships
  • Ability to work remotely in an efficient and productive manner 
  • Objective, enthusiastic, committed, flexible, driven, and motivated
  • Schedule flexibility-must be able to work evenings and weekends 75%+ of time
  • Ability to travel 75%+

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.


Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Posted: 20-Jul-2018

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