Description and Requirements


  • We are looking for an experienced Night Porter to join our Front of House team to act as the first point of contact to visitors to the Dyson Institute.
  • You must have enthusiasm and drive, enjoy challenges and change and bring a forward thinking approach to the role.
  • The Dyson Institute will encompass both student and hotel-style accommodation and have dedicated Front of House team providing service and support to our guests 24 hours a day, year round, therefore the role will require you to work five days out of seven, including weekends and Bank Holidays.
  • The Front of House team’s primary focus is welcoming visitors and assisting existing staff. The environment is fast-paced and ever changing, and aims to create a friendly, approachable and efficient impression on those they come in contact with.

Market Overview:

Dyson HQ is home to over 3,500 people who work across a medley of engineering and commercial functions. The award-winning campus has three cafes, a sports centre and a number of engineering icons including our Harrier and Lightning jets – one of which hangs from the ceiling of our café. Based in Malmesbury, the campus is within easy reach of both the Cotswolds and cities like Bath and Bristol along the M4 corridor.

Function Overview:

Dyson is rapidly expanding; the next four years are going to be Dyson’s biggest and busiest yet. The Estates team is integral to the every-day running of our existing sites and finding and creating new places for Dyson, such as our newest site at Hullavington; a former Royal Air Force base just five miles from Dyson HQ.

Accountabilities:

  • Take control of any operations and any guest requirements throughout the DIET facility during the night 
  • Maintaining a presence in the reception area 
  • Take a full handover from the day staff, ensuring information on events and special guests is relayed to all 
  • Provide a complete handover to the early receptionist, ensuring that all guest, staff and property issues have been reported 
  • Printing invoices for early departures and taking payments as necessary 
  • Completing newspaper delivery sheet and delivering papers to relevant rooms 
  • Providing food as required, i.e. sandwiches or early breakfasts from the Room Service menu 
  • Ensuring the walkways between the different areas of the campus are clean and safe 
  • Dealing with complaints by recording the information and ensuring it is handed over to the Senior Receptionist or Early Receptionist 
  • Ensuring any issues are logged immediately with the Estates Helpdesk 
  • Attending meetings and training sessions as required 
  • Being flexible in one’s duty and to carry out additional tasks when requested and when the business demands 
  • Ensuring that the agreed standard of personal presentation is adhered to at all times 
  • Carrying out any other reasonable duties as requested by Management

Skills:

  • Previous Reception experience, or experience in a customer facing role 
  • Good communication skills 
  • Experience working in a team Strong organisational skills 
  • Able to perform well under pressure Computer literate, good working knowledge of Microsoft Office including Excel 
  • Experience of SAP would be an advantage but not essential

Benefits Overview:

  • 27 days annual leave plus eight statutory bank holidays 
  • Life assurance 
  • Performance related bonus 
  • Pension scheme 
  • Dyson machine discount