Description and Requirements

This role is for an experienced business analyst to join our owner experience team deploying Dyson’s newest technology across our European markets. The requirement of a BA will be to work with the in-market and commercial teams, across multiple different programme workstreams. From requirements definition through to UAT and go-live, you’ll ensure we deliver on our propositions and create work of lasting value.

Market Overview:

Bristol is home to over 300 people who work across Software and Owner Experience functions. The site has fantastic views of Bristol and is a modern collaborative space offering great access to cafes, shops, restaurants and transport links. The site is within easy reach of both the Cotswolds and cities like Bath and Swindon along the M4 corridor.

Function Overview:

Dyson’s Global IT applications service has end to end accountability for the design, delivery and support of all business applications enabling Dysons global commercial, operational and enterprise business process. Forming a large proportion of the IT Function, the team are arranged into investment areas including Owner Experience & Retail, Supply Chain, Manufacturing, Finance & compliance and People and collaboration.


  • Supporting analysis activity in order to elicit requirements and inform business decisions.
  • Supporting the implementation of information system and enhancements in line with business need and aiding benefits realisation.
  • Investigating, analysing and reviewing project or business documentation.
  • Supporting the definition of requirements for improving processes and systems.
  • Supporting the creation and iteration of acceptance criteria in preparation for the deployment of information and communication systems.
  • Producing business models and assisting in the development of business cases.
  • Contribute to and support business change & training activities
  • Providing specialist advice on subject to multiple stakeholders on complex issues.


  • Experience working within one of the following disciplines: e-commerce, call centre applications, CRM, digital marketing and order management 
  • Awareness of the wide range of activities performed by BAs.
  • Can cope with complex cases through deliberate analysis and planning. 
  • Knowledge of both Agile and Waterfall methodologies.
  • Relevant professional Qualifications, ideally including;
  • Practitioner Certificate in Business Analysis Practice
  • Practitioner Certificate in Requirements Engineering
  • Experience with Salesforce cloud solutions, particularly service cloud.

Benefits Overview:

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Discount on Dyson machines