Description and Requirements

The Online Site Merchandiser will be working on the US Digital team, driving a best-in-class customer experience across our Support and Accessories journeys. 

Market Overview:

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

 

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.



Function Overview:

B   Bringing brand new technology to life – and to the world – requires inventive marketing. Clarity of message. Vast reach. And engagement in more innovative ways. Working closely with our engineers, our marketers develop powerful claims through scientific research. And from traditional channels to cutting-edge events, retail experiences, social media and PR, we seize every chance to tell the Dyson story.

Accountabilities:

Responsibilities include establishing a clear, custom path to support and optimizing messaging, segmentation and targeting strategies to better meet customer needs. It also contributes to the development and testing of new site features and capabilities, working closely with our category marketing and tech teams.

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES

Business Ownership

  • Collaborate with and inform the Merchandising and Marketing Teams to ensure assortments, promotional activity and customer communications lead to desired business results
  • Leverage web analytics to understand performance of and customer interaction with site content, such as categories, featured placements (including promotions/sales) and general online shopping experiences to identify business opportunities and risks
  • Drive improvement in the performance of the site and help drive projects and initiatives to further enhance the shopping experience

Digital Creative Support

  • Work closely with creative and marketing teams to develop digital creative for website
  • Set-up and manage creative assets across the site, including Homepage, Category Pages and Promotional pages

Site Maintenance

  • Ensure accuracy of all creative assets, linking, promotions and product attribution for the site and within areas of focus
  • Build product pages in support of new product launches
  • Resolve all issues and errors logged within the areas of focus
  • Update product stock levels and product registration database

Fulfil other duties as required

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think creatively, identifying opportunities for improvement
  • Identify problems and create solutions


Skills:

  • 2-4 years working experience in site merchandising, or for a transactional eCommerce website
  • Demonstrated experience using data and metrics to measure performance and determine improvements
  • Experience using Adobe Experience Manager, or other content management systems preferred
  • Good knowledge of Microsoft Office products
  • Strong communication skills
  • Strong attention to detail and accuracy
  • Aptitude for data-analysis
  • Strong project management, organizational and planning skills
  • Ability to build relationships quickly, and work well with many different teams and personalities
  • Ability to work in a fast-paced environment where priorities change often
  • Properly manage time and priorities to deliver projects effectively and within set deadlines

Benefits Overview:

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.