PLM Support Analyst
£Competitive + Bonus + Benefits
As a key member of the PLM support team you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group.
Tucked away in a quiet corner of Wiltshire, but only 15 minutes from the M4 and well connected by rail, our Malmesbury HQ is home to more than 3,500 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, it’s an inspirational place to work and the Digital team is based in the most recently built, agile workspace.
Developing groundbreaking technology takes more than engineering brilliance. It requires seamless integration of Dyson people, data, processes and business systems across multiple countries and functions. As Dyson grows into a multi-category global technology company, our PLM team becomes the key to success. Coordinating development teams, providing strategic advice, and adopting the latest applications for leaner processes, instant data access and faster decision making. They’ll ensure Dyson brings better machines to market, quicker.
As a key member of the PLM technical team you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group. You will take ownership of requests and incidents logged via the local Service Desk, including those from the PLM Super User community and those re-directed from other Service Desks.
You will work closely with a number different internal teams and will be an advocate of building and maintaining relationships across the business.
We need you to have experience of Teamcenter 8 or above and/or NX 8.5 or above. Full training will be given in all aspects of Teamcenter / NX where required. As this role will be supporting business users, any previous customer service experience will be advantageous.
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.