PLM Support Analyst
£Competitive + Bonus + Benefits + Gym
As a key member of the PLM technical team you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group.
The building is the heartbeat of Dyson. Over 1,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.
Developing groundbreaking technology takes more than engineering brilliance. It requires seamless integration of Dyson people, data, processes and business systems across multiple countries and functions. As Dyson grows into a multi-category global technology company, our PLM team becomes the key to success. Coordinating development teams, providing strategic advice, and adopting the latest applications for leaner processes, instant data access and faster decision making. They’ll ensure Dyson brings better machines to market, quicker.
As a key member of the PLM technical team you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group. You will take ownership of requests and incidents logged via the local Service Desk, including those from the PLM Super User community and those re-directed from other Service Desks.
You will have experience of Teamcenter or CAD and you will be responsible for resolving requests and incidents (escalating when necessary). Full training will be provided where required to increase your knowledge and experience of these applications.
We need you to have experience of Teamcenter 8 or above and/or NX8.5 or above environments (Full training will be given in all aspects of Teamcenter where required) and have the ability to document and communicate issues clearly.
It would be advantageous if you have Engineering experience and Application support experience The PLM Support team is based across 3 sites (UK, Malaysia and Singapore) and occasional travel may be required.
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.