Product Quality Manager
The Product Quality Manager’s role is fundamental to the way the Quality team operates. Reporting to the Category Head of Quality this role is responsible for supporting delivery of safe, reliable products, which not only satisfy customers but also exceeds their expectations. Engagement with Engineering, Operations and Commercial teams begins just before the project transfers from the UK and continues through to the launch of the product and beyond.
A key element of the role will be to manage the introduction of our products into our partner manufacturers providing expertise on ensuring that the quality standards we demand are met. Excellent communication skills and the ability to influence those outside your direct reporting line will be critical to success in this role as will the ability to work effectively with the UK Product Quality Managers
Lead a team of specialist engineers and insight analysts to provide full support to the business across the spectrum of safety, reliability and customer satisfaction
Assessment of reliability in market and the ability to manufacture products in control.
Assess and influence support strategy for products alongside Quality Service Lead to define serviceability of product design.
Provide insight to early stage design of all relevant information related to product quality including new product launch information and customer perception of quality
Feedback all manufacturing and supplier quality issues to early stage design.
Ensure that all product claims critical to quality are controlled in production.
Working with the Product Quality Managers in UK to ensure affective handover of Quality management of projects as they transfer to SEA.
Define a campaign of Continuous Improvement , across multiple functions, to improve products for our customers
Maintain and report Quality status of product range to the business
Work with the wider Quality team in markets to support territory specific requirements, Product Specification requirements as well as market specific product insight.
Manage a team of product and manufacturing quality engineers.
· Ability to lead and motivate others to achieve outstanding results
· Excellent Quality knowledge – PFMEA, Process Flows, Control Plans, 8D/CAPA, 6Sigma among others
· Strong problem solving skills
· Excellent communication
· Technical and personal credibility to work effectively with cross functional teams and other business functions
· Good commercial awareness with pragmatic approach to technology development with a business focus
Knowledge of Dyson products, suppliers, people and processes.
A strong technical capability with Dyson products and the ability to determine the right technical direction when quality issues arise.
Educated to degree level in engineering or quality
Formal quality training - six sigma, ISO standards etc.