Quality Manager




The Quality Manager’s role is fundamental to the way the Quality team operates. Reporting to the Quality Director, this role is responsible for supporting delivery of safe, reliable products, which meet internal and legislative requirements as well as exceed customer expectations.

Market Overview

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations, finance, creative and HR. The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview

In the future, how technology is controlled will be integral to how it performs. Dyson software engineers are already transforming the way our owners interact with their machines. Our first connected robot vacuum launched in 2014 and its companion app takes cleaning into the digital era. Scheduling cleans. Reviewing mapping data. Diagnosing technical issues. Network-based robotics and intelligent sensing technologies, all enabled by advanced software and app platforms, will cement Dyson’s place as a pioneering global technology company.


This is what we need you to do …

•Manage a holistic Quality structure and resources that will support the factory operations competently and consistently.

•As Management Representative, align factory management team to the applicable requirements for a robust Quality Management System meeting ISO 9001, ISO 14001, and OHSAS 18001.

•Act as independent party to audit/ensure factory operations have business processes that comply with applicable requirements under the Quality Standards.

•Spearhead quality audit and improvement processes through periodic product, system, compliance, and surveillance audits.

•Champion Voice-of-Customer activities, including CAR process, to ensure customer request/feedback are met and addressed in a timely manner.

•Manage suppliers to ensure quality and avoid disruption to material availability to the factory.

•Provide regular status update for QA status and activities to factory management.

•Set department Quality Objectives as part of continual improvement efforts.

•Manage the cost centre for QA, including annual budgeting. In addition to project related activities, the Factory Quality Manager is expected to allocate time and focus to continuous improvement projects.


This is what we need you to have …

•A Degree in Engineering or relevant disciplines.

•At least 10 years of Quality role experience in Manufacturing industry with at least 5 years in a managerial capacity.

•Formal training and/or certification in Quality standards (e.g. ISO9001, TS16949, ISO13485).

•Excellent knowledge of Quality tools such as PFMEA, Process Flow, Control Plan, SPC, 8D/CAPA, etc.

•Leadership ability (include strong interpersonal and excellent communication skills) and/or proven track records in change management.

•Hands-on experience in Six Sigma, Lean Manufacturing and various tools such as SPC, 5S, FMEA, Value Stream Mapping, etc in order to spearhead organizational improvement initiatives.

•Possess strong interpersonal, communication, analytical & planning skills. Able to communicate well at all levels within the organization in a professional manner.

•Able to work effectively under pressure & adaptable to change.

•Highly motivated, proactive and able to identify issues and propose solutions.

Benefits Overview

Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 27-Dec-2017

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