Retail eCommerce Sr. Manager

Starting salary will be based on experience and credentials

Chicago, IL

Description

Drive Dyson eCommerce sales through online retail channels (excluding Dyson.com), via powerful digital product merchandising, online promotions and integrated marketing initiatives.


Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up!

Function Overview

Bringing brand new technology to life – and to the world – requires inventive marketing. Clarity of message. Vast reach. And engagement in more innovative ways. Working closely with our engineers, our marketeers develop powerful claims through scientific research. And from traditional channels to cutting-edge events, retail experiences, social media and PR, we seize every chance to tell the Dyson story.

Accountabilities

Responsible for building and executing a differentiated retail.com strategy based upon customer insights, retailer strengths and product categories

  • Partner with brand, in-store marketing and sales teams to build out the retail.com strategy for Dyson. This includes blueprints for go-to-market by retailer and by product category as well as investment strategies that set up Dyson for success.
  • Lead development of media investment strategies and budget management across retail.com
  • Actively engage with retailers account, site merchandising, marketing and advertising teams to develop robust test and learn plans, innovative strategies that continually push Dyson to be best in class in the industry

Drive Dyson online merchandising programs and strategies across major retail eCommerce sites to drive conversion

  • Work with retailers to identify & implement opportunities to cross-sell and up-sell consumers within the online Dyson product selection process
  • Make strategic recommendations on & drive forward the development of the retailer toolkit, if appropriate, as a tool for Account Managers and retailer clients
  • Develop and present monthly reporting on retailer site performance for traffic stats & sales. Work with retailer partners to analyze their site performance, user experience/ customer journeys etc. & make recommendations to improve traffic, conversion and average transaction value.
  • Leverage e-Syndication tools where appropriate/possible to manage content on retail partner Web sites and optimize based on performance
  • Work with online retail merchants to ensure the up-to-date and most accurate completion of Dyson product information on all Dyson authorized retailer Web sites
  • Own the creation/building of all Dyson products across retailer Web sites
  • Work with the copy writing team to produce retailer specific manufacturer description copy and rich site content e.g. buyer’s guides etc to drive traffic & increase conversion

Partner with National Account Managers to deliver a joint online sales and marketing plan

  • Partner with National Account Managers and assigned retailers to develop profitable online programs including eCommerce range planning, promotions, and merchandising solutions that benefit both the retailer and Dyson, while continuously elevating the Dyson brand.
  • Develop retailer specific short and long term growth strategy
  • Ensure that Dyson online best practices are shared with retailers where appropriate

Manage retail partner online marketing tactics and marketing campaign delivery to drive customer acquisition

  • Support retailers with online campaign ideas & tactics when new Dyson products are launched
  • Work with retailer to develop user-generated content to drive traffic and conversion (eg – customer product reviews, retailer online communities, etc.)
  • Work to have a presence in the retail partner’s eCRM program with the goal of driving Dyson customer loyalty, incremental sales and repeat purchase

Lead and develop a high performing team

  • Inspire, lead and motivate team through regular feedback, 1:1s, Personal Development Plans, objectives and career conversations
  • Manage team to undertake regular retailer site audits to check for product availability, pricing, promotion, product information, images and brand messaging
  • Make KPI setting and measurement central to all areas of the team
  • Manage processes and priorities, to ensure that the team is as effective as possible to meet business goals

Fulfill other duties as required:

  • Write briefs for the central Web delivery team to develop content and capabilities for retailer Web sites and the retailer tool-kit
  • Ensure that all Dyson communications on approved retailer web sites is compliant from an IP, legal & product team perspective
  • Digital marketing project management
  • Perform QA on all product and offer launches online
  • Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
  • Identify problems and find solutions

Skills

  • 8-10 years of online marketing experience with a major eCommerce Web site. Experience working with major online retailers required.
  • Bachelor’s Degree required
  • Must have experience working with a transactional Web site.
  • Digital project management with a proven track record.
  • Digital creative development and account management in a cross-functional environment.
  • Online search marketing certification a plus.
  • Experience working with consumer email marketing programs desired.
  • Ability to understand the Dyson brand and uphold its integrity.
  • Strong communication and presentation skills.
  • Strong strategic thinking and influencing skills.
  • Ability to drive projects from concept through implementation and to analyze post-campaign results.
  • Must have excellent project management skills to coordinate both internal and external resource in a cross-functional organization.
  • Must have excellent communication and presentation skills
  • Project brief writing skills.
  • Advanced knowledge/ proficiency in Microsoft Excel, Word, PowerPoint and Outlook required
  • Experience working with a major Web analytics and reporting tool.
  • Executive presentation skills.
  • An innovative thinker with Web Marketing expertise and a proven track record.
  • A visionary who is always looking to learn the most cutting-edge methodologies in Web Marketing and in E-Commerce.
  • Vigilant editing skills.
  • Attention to detail and accuracy in reporting.
  • Proactive – always looking for ways to improve.
  • Ability to travel as needed (<30%)
  • Personable, ability to work well with a variety of different personality types and skill sets.

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 25-May-2018

Facebook LinkedIn Twitter Google Plus Viadeo