Sales Support Advisor

£17,500 + bonus + 27 days holiday plus bank holidays +free gym on site

Malmesbury

Description

To support all our Sales Support functions, providing effective and timely Customer Service whilst protecting the interest of the business.  To demonstrate excellent communication skills both written and verbal to ensure that quality customer service is delivered.


The working hours for the position are 11:30-20:00 Monday to Friday.

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology).

The building is the heartbeat of Dyson. Nearly 2,000 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. In 2017, our HQ will double its footprint with an ambitious new expansion.


Function Overview

Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Field Service engineers can’t fix.
Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.

Accountabilities

As part of your role you would deal with booking in collections of machines being returned for refunds and RTBs, and review order reports sent over from Parcel Force and DPD and resolve any delivery queries that have been raised.


You will also be involved in running the fraud report daily in SAP and analysing all the data from the daily reports and in Risk Guardian to highlight any potentially fraudulent orders.  In addition you will also keep an eye out for new methods of fraud attempts and report any unusual activity outside our normal checks.

Skills

To be considered for this exciting opportunity, you must have:

- Previous experience in a customer service, telephone based or customer facing role
- Basic knowledge of IT systems and/or data entry

As a Sales Support Advisor, you will be engaged and motivated with exceptional communication skills.

Benefits Overview

Dyson offers competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, 27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition

Posted: 2-Feb-2017

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