Description and Requirements

You’ll be working in our brand new Bristol office alongside our developers, testers and UX analysts, as well as amongst the wider business. As the first port of call for many incoming requests, you’ll need to develop strong relationships across our functions. You’ll be responsible for the initial triage and allocation of issues within the digital platform.

The ability to quickly, efficiently and accurately move issues through the process is a must, as is the ability to work with other areas of IT as the web platform interfaces with our front and back office platforms and beyond. You will have experience in IT Service Management and will have experience of content management systems, HTML, CSS or JavaScript being an advantage. As well as triaging and managing the resolution issues, we’ll also need you to roll up your sleeves and work on second line fixes, managing comms and liaising closely with internal teams to help them work efficiently.

Market Overview:

Bristol is home to over 300 people who work across Software and Owner Experience functions. The site has fantastic views of Bristol and is a modern collaborative space offering great access to cafes, shops, restaurants and transport links. The site is within easy reach of both the Cotswolds and cities like Bath and Swindon along the M4 corridor.

Function Overview:

Dyson’s Global IT applications service has end to end accountability for the design, delivery and support of all business applications enabling Dysons global commercial, operational and enterprise business process. Forming a large proportion of the IT Function, the team are arranged into investment areas including Owner Experience & Retail, Supply Chain, Manufacturing, Finance & compliance and People and collaboration.

Accountabilities:

  • End to End support capability on all allocated applications, including routine status updates, monitoring, measuring and reporting against support requirements and production stability metrics.
  • Providing excellent customer service to our global consumers across all applications.
  • When issues do arise you’ll be able to manage them efficiently and deliver a swift, effective resolution.
  • Contributing to transforming Dyson IT into a strategic function by being responsible for the initial triage, allocation and resolution management of production issues within the Owner Experience web platform.
  • Working to accelerate the wider Dyson business by having the ability to quickly, efficiently and accurately move issues through the process.

Skills:

  • Experience of leading, coaching and mentoring a team
  • Ability to handle escalations and manage stakeholder expectation
  • Delegating effectively and ensuring deadlines are met
  • Understands the importance of processes, procedures and accurate documentation

Benefits Overview:

  • 27 days holiday plus eight statutory bank holiday
  • Pension scheme
  • Performance related bonus
  •  Life assurance