Senior Manufacturing Quality Engineer




The role will be based in Johor, Malaysia and report to the Team Leader of Manufacturing Quality SEA.

Role Objective:

1.     To identify, manage and develop Dyson key Contract Manufacturers (CM) by establishing alignment between Dyson requirements, supplier processes & capabilities and performance metrics.

2.     To engage Dyson interfacing teams and functions beginning from NPD/I (New Product Development/Introduction) phase for all product categories through to end of product life.

Job Purpose

1.     All Dyson products are manufactured according to the agreed work instructions, standards, processes, procedures, drawings and guidelines including rework.

2.     All equipment, jigs and fixtures are to specification, calibrated and used correctly.

3.     Management and Operators are trained to the required level for their station.

4.     The integrity of the data from defined and agreed data collection points including IQC (Incoming Quality Control) to OQC (Outgoing Quality Control) can be relied upon and that the data is used to correct/optimize the line/s as part of a continuous improvement program.

5.     A state of readiness for new product lines is established and communicated throughout the NPI (New Product Introduction) phase.

6.     Establish, monitor and communicate CM (Contract Manufacturer) performance, gaps and improvement against plans.

7.     Apply Lessons Learnt and continuous improvement throughout the CM base.

Market Overview

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations,  finance, creative and HR.
The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview

Dyson products are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever. Vital to Dyson’s future technology.


All aspects of managing the Manufacturing Quality Engineering (MQE) team for Dyson Manufacturing lines including but not limited to:

1.     NPD/I – Early involvement with the new programs/products to give timely feedback to management on status of manufacturability, capability and possible quality risk areas including rework lines. Responsible for signing off, internally, issue 1 and subsequent revision drawings as being a complete and accurate representation of all information required to successfully create high quality control plans.

2.     New LinesProduction Readiness - Ensure that the MQE team is delivering appropriate support for all new lines and production readiness is understood, monitored, progressed and communicated. This should include any rework lines. Responsible for signing off, internally, the CM control plans as being appropriate to producing all parts, assemblies and products to Dyson’s specifications, required to be ‘in-place’ for the start of EB1 and kept in synchronization with drawing revision up to SOP  via ECO process.

3.     Quality Metrics – Create management summaries from all data collection points from IQC (Incoming Quality Control) to OQC (Out-going Quality Control) understanding process capability and RTY (Rolled Through-put Yield) and report performance daily/weekly/monthly/quarterly as agreed.

4.     Daily Production – Establish, monitor, summarize and communicate continuous improvement activities and issue management and station performance

Support corrective action process – Manage, coordinate all production RCCA (Root Cause and Corrective Actions) to timely conclusion taking in to account implications of poor quality end to end.

6.     Production STOP – Line Down – Oversee RCCA ensuring that the right people at the right level are involved. Produce and communicate regular (hourly, daily or as defined/necessary) updates to management on status, progress or where more specialized or senior management help is required

7.     Sub-Tier Supplier Quality – where issues occur due to poor incoming materials quality, ensure that the CM takes the lead and the relevant Dyson SQE (Supplier Quality Engineer) is involved.

8.     Lessons Learnt/Continuous Improvement – Establish gap and gap closure plans against Dyson agreed strategy for CM capabilities and performance. Coordinate the MQE team to review LLs and support timely improvement against the Dyson strategy.

9.      Performance – Collate, summarize and communicate CM Quality performance through Quality Metrics data and audit results. Contribute to the Dyson Score-Card for QBRs (Quarterly Business Reviews)

10   Product Transfer – Coordination of Quality activities associated with product transfer. Oversee knowledge, data and know how transfer with receiving MQE. Develop strong communication with design and spending with each team to ensure they are taking into account the design for quality requirements in their day-to-day design work/ Continuously  communicate with supplier to understand known manufacturing standards.

11   Market Rework – Support, assist and/or coordinate as required.

12   Sustaining – Monitor and address product field failure rates and drive improvements back to development teams where needed.


·     Candidate must possess a Degree or Diploma in Electronic / Motor / Mechanical Engineering with minimum 3 years' experience in an engineering/quality capacity in a project management and manufacturing environment

·      Strong technical background in assembly line and Quality management

·      Extensive experience is specifically required in issue management techniques, tools and methods e.g. 8D, 5 Whys, 5S, GR&R, DOE  etc…

·      Demonstrate understanding in full of engineering specs for component or assembly sourcing.

·      Issue Management - Able to successfully manage complex issues whilst under time and cost pressure, lead / coordinate cross-functional teams in delivering timely solutions

·      Experience in working in an environment where specification and process are not always predetermined.

·      Project management experience, not just leading but delivering technology projects into production with high levels of success.

·      Analytical and data driven with an ability to generate a concise argument to support their views.

·      Motivated by driving continuous improvement programs and application of Lessons Learnt mindset


Personal Specification


·         Adaptability

o    Seeks to stretch and enhance the role of Quality across Dyson interfacing functions. Supports others within the functions, users and suppliers so that maximum value is derived by all processes

·         Self motivated, independent, results-driven

·         Passion for delivering results and product quality

·         Process change / improvement skills are essential

·         Analytical and Attention to detail is a must

Benefits Overview

Dyson Malaysia monitors the market to ensure we offer  competitive salaries, management bonuses and pension contributions. Beyond that, you’ll enjoy generous leave and medical care and insurance. But financial benefits are only the start of a career at Dyson. Leadership support and new opportunities abound, driven by regular dialogue and international training. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to progress, innovation and realising ambition.

Posted: 20-Nov-2015

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