Senior PLM Support Analyst
As a key member of the PLM technical team in Singapore, you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group. You will be a permanent member of the IT Department, reporting to the PLM Support Lead.
Our story begins in 2004 and today we have more than 800 people working in Singapore. The high technology manufacturing facility in West Park produced its 10 millionth motor in July 2015. With an investment of another $100m, we will now be able to increase our motor manufacturing capacity to 11 million a year.
In our research and design hub in Alexandra, the engineers focus on developing the Air Multiplier™ technology, as well as other enabling technologies in electronics, software, robotics and many others; they help drive future portfolios of technology and develop areas of cross development between our product categories.
Developing groundbreaking technology takes more than engineering brilliance. It requires seamless integration of Dyson people, data, processes and business systems across multiple countries and functions. As Dyson grows into a multi-category global technology company, our PLM team becomes the key to success. Coordinating development teams, providing strategic advice, and adopting the latest applications for leaner processes, instant data access and faster decision making. They’ll ensure Dyson brings better machines to market, quicker.
You will take ownership of requests and incidents logged via the local Service Desk, including those from the PLM Super User community and those re-directed from other Service Desks. You will have experience of Teamcenter or CAD and you will be responsible for resolving requests and incidents (escalating when necessary). Full training will be provided where required to increase your knowledge and experience of these applications. You will monitor the local system, including multi-site tasks, translation services, and interfaces. You will work closely with a number of different internal teams, including the PLM Solution team, the training team and the super user community where you will contribute to the continued development of operational support processes, future updates and changes. You will help to manage the super user community and coordinate changes to business processes and Teamcenter configuration. This will include training, updates, maintenance communications, change investigations, prototyping and presentations to the user community.
• Experience of Teamcenter and/or CAD environments • Ability to document and communicate issues clearly • Engineering experience • Application Support Experience • Experience of supporting existing Teamcenter environments • Experience of enhancing existing Teamcenter environments
Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.