Description and Requirements

The role is created to manage assigned Dyson Contract Manufacturers (CM) to achieve high Quality & Performance by ensuring robust Quality System, identifying and developing capabilities improvement. Mapping out the current as is quality process flow, identifying the gap benchmarking MDC current practises and suggestion for improvement or proposal would be the prime area this SSQE need to be involved in.

Market Overview:

The quality and reliability team ensures that our products are the highest quality that they can be, that we are striving to improve our products, the knowledge of the wider Dyson team and the fundamental systems and processes that determine the quality of our products.


We are challenging, assertive and collaborative in working with the wider business to prevent issues, to fix problems and to ensure that systemic lessons are learned. While not being afraid to shout stop when processes are out of control or at risk we love seeing new and innovative product getting into the hands of our consumers and so we are not a traditional quality department. We need processes but are not process obsessed – a real understanding and management of risk to customers is what drives us.

Function Overview:

To manage assigned Dyson Contract Manufacturers (CM) to achieve high Quality & Performance by ensuring robust Quality System, identifying and developing capabilities improvement.


To work closely with the Engineering, Manufacturing, Category Quality and the Commercial team to identify Quality System improvement opportunities within the Dyson supply chain.


Supplier (CM) Quality Management, Development and Supplier (CM) process improvement

  • Working with the CM to ensure that their quality system process capability is established, agreed, understood and monitored
  • Collect and evaluate CM quality system performance data to identify quality system process improvement opportunities
  • Drive solution for the above improvement from design to implementation
  • Leverage strengths and capabilities among our CMs and standardize best practices.
  • Collaborate with Category Quality teams to review yield, line quality issues and audit results on system process improvement and value enhancement opportunities.
  • Responsible for timely completion of CM assessments and CM performance matrix (CM Scorecard)
  • Coordinate with Engineering, Manufacturing and Category Quality to ensure that the CM system capabilities are understood and any gaps in requirements are planned for closure
  • Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations need to modified to include other audits that happen with the CM
  • Participate in SEA Quality meetings and present CM QS system performance and improvement plan picture
  • Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.
  • Participate in the Corrective Action Review Board (CAR)
  • Identify gaps in CM quality system and work with CM on improvement solutions from design to implementation
  • Ensure CM compliance to Dyson audits, country audits, major re-seller audits. Close any gaps identified during audits within stipulated timeframe.


  • Candidate must possess a Degree in Engineering with minimum 5 ~10 years' experience in an quality capacity in a manufacturing environment or CM Quality Management
  • Strong technical background in manufacturing and Quality management
  • Good understanding of statistical methods, quality tools and methodologies. eg. 8D, 5 Whys, GR&R, SPC, DOE, FMEA, Control Plan, APQP, DMAIC  etc…
  • Good understanding Quality System requirement and knowledge.
  • Exposure to regulatory and compliance certification audit requirement is of advantage.
  • Proactive and driver ship approach to anticipating issues, enforcing decisions, balancing opportunities and mitigating quality risks as early as possible.
  • High performance and efficient worker with a track record of delivering on commitments
  • Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve quality system issues
  • Detail oriented and able to multi-task in a high energy and fast paced-environment with critical and tight schedules.
  • Lead auditor trained or with many years of leading supplier audit, supplier qualifications
  • Leadership ability and strong social skills towards global and cross-functional team
  • Excellent communication skills and ability to interface effectively and professionally internal contacts at all levels of the organization.
  • High Adaptability, self -motivated, independent and results-driven
  • Experience in working in an environment where specification and process are not always predetermined.
  • Motivated by driving continuous improvement programs and application of Lessons Learnt mindset. Knowledge of Six Sigma (DMAIC/DFSS) will be preferred.

Benefits Overview:

Dyson Philippine monitors the market to ensure we offer a competitive salary and management bonus. Beyond that, you’ll enjoy comprehensive medical care and insurance. But financial benefits are only one part of a successful career at Dyson. Professional growth, leadership support and new opportunities abound, driven by regular dialogue and international training. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realizing ambition.